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All Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) Journal of Management Analytical and Solution Journal Of Management Analytical and Solution (JoMAS)
Satyawati, Ade Nopi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Quality of Service Evaluation Modern Retail Based On Importance Performance Analysis Method Utami, Melia Dwi; Putri, Novaryani; Satyawati, Ade Nopi; Ayu Giantari, I Gusti Ketut
Journal Of Management Analytical and Solution (JoMAS) Vol. 3 No. 1 (2023): Journal Of Management Analytical and Solution
Publisher : TALENTA Publisher, Universitas Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomas.v3i1.10516

Abstract

The main focus of the study is to analyze important attributes in modern retail to know the performance of modern retail. The Importance-Performance Analysis (IPA) method, is an analytical method used to determine the level of performance of modern retail management in creating service quality attributes to modern retail customer perceptions. This study involved 100 respondents who were at least 18 years old and made purchases at Indomaret at least once a month or in the last three months. Research respondents were randomly selected using online survey methods. The results showed that there are four attributes of the indicators (RA1, EP1, TE4 and TE7) were the top priority at Indomaret outlets in Denpasar City. This means that Indomaret must prioritize which indicators are considered important in accordance with customer expectations. However, when viewed from the average value of the lowest level of performance, it is indicated by the indicator (TE7), namely the adequate parking area. Customers have the perception that Indomaret has not been able to provide adequate parking in accordance with consumer expectations. So that this is a concern in the future implementation of Indomaret management in Denpasar City to improve the performance of these indicators is to add sufficient parking space in accordance with current consumer needs.
Quality of Service Evaluation Modern Retail Based On Importance Performance Analysis Method Utami, Melia Dwi; Putri, Novaryani; Satyawati, Ade Nopi; Ayu Giantari, I Gusti Ketut
Journal Of Management Analytical and Solution (JoMAS) Vol. 3 No. 1 (2023): Journal Of Management Analytical and Solution
Publisher : TALENTA Publisher, Universitas Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomas.v3i1.10516

Abstract

The main focus of the study is to analyze important attributes in modern retail to know the performance of modern retail. The Importance-Performance Analysis (IPA) method, is an analytical method used to determine the level of performance of modern retail management in creating service quality attributes to modern retail customer perceptions. This study involved 100 respondents who were at least 18 years old and made purchases at Indomaret at least once a month or in the last three months. Research respondents were randomly selected using online survey methods. The results showed that there are four attributes of the indicators (RA1, EP1, TE4 and TE7) were the top priority at Indomaret outlets in Denpasar City. This means that Indomaret must prioritize which indicators are considered important in accordance with customer expectations. However, when viewed from the average value of the lowest level of performance, it is indicated by the indicator (TE7), namely the adequate parking area. Customers have the perception that Indomaret has not been able to provide adequate parking in accordance with consumer expectations. So that this is a concern in the future implementation of Indomaret management in Denpasar City to improve the performance of these indicators is to add sufficient parking space in accordance with current consumer needs.
PENERAPAN CAPITAL ASSET PRICING MODEL DALAM PENGAMBILAN KEPUTUSAN INVESTASI SAHAM (STUDI KASUS PADA PERUSAHAAN YANG TERDAFTAR DI IDX30) Satyawati, Ade Nopi; Suarjaya, Anak Agung Gede
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 3 (2024): Vol. 7 No. 3 (2024): Volume 7 No 3 Tahun 2024 (Special Issue)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i3.31067

Abstract

Investasi merupakan aktivitas pendanaan yang bertujuan untuk mendapatkan keuntungan di masa depan. Investor membeli saham dengan harapan mendapatkan keuntungan dari peningkatan harga saham di masa depan. Adapun tujuan utama dari studi ini yaitu untuk mengaplikasikan metode Capital Asset Pricing Model (CAPM) dalam mengevaluasi saham-saham yang tergolong ke dalam saham undervalued dan overvalued, sebagai bahan pertimbangan dalam membuat keputusan investasi saham. Studi ini dilakukan pada saham yang terdaftar di Indeks IDX30 di Bursa Efek Indonesia periode Agustus 2023 – Januari 2024, dengan meneliti sebanyak 30 saham. Data dikumpulkan dengan non-probability sampling memakai metode observasi non-partisipan. Sampel data dianalisis dengan teknik analisis CAPM. Hasil analisis mengungkapkan bahwa ada 6 saham yang tergolong undervalued atau dapat dikatakan saham efisien dan 24 saham yang tergolong overvalued atau saham yang tidak efisien. Keputusan investasi yang diambil yaitu melakukan pembelian saham yang tergolong undervalued dan mempertimbangkan untuk melakukan penjualan atau tidak membeli saham yang tergolong overvalued. Hal ini bisa memberikan pandangan tentang saham-saham yang patut dipertimbangkan untuk dibeli oleh investor maupun calon investor dalam berinvestasi.
Co-Authors Anak Agung Gede Suarjaya Ayu Giantari, I Gusti Ketut Putri, Novaryani Utami, Melia Dwi