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All Journal Tadwin: Jurnal Ilmu Perpustakaan dan Informasi
Tridana, Anggi
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Library & Information Science

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Unsur Komunikasi Pada Pelayanan Perpustakaan (Studi Kasus Di Perpustakaan SMP Negeri 3 Rantau Bayur) Tridana, Anggi; Misroni, Misroni
Jurnal Tadwin Vol 4 No 1 (2023): Tadwin:Jurnal Ilmu Perpustakaan dan Informasi
Publisher : Prodi Ilmu Perpustakaan dan Informasi Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/tadwin.v4i1.16161

Abstract

This article aims to identify and analyze the communication elements involved in library services at SMPN 3 Rantau Bayur, and to explore how effective communication can enhance the quality of library services and user satisfaction. To gain a deeper understanding of these communication elements, the author explains their role within the context of library services at SMPN 3 Rantau Bayur. This study employs a qualitative descriptive approach, utilizing observations and interviews conducted by the author. The conclusions are drawn using inductive data analysis, which helps to build hypotheses or theories based on the observed facts. The study's findings indicate that the elements of communicator, message, medium, communicant, and effect are the primary components influencing communication in library services. These five elements are interrelated and mutually influence one another, forming a cohesive whole. By recognizing and understanding these various elements in the context of library service communication at SMPN 3 Rantau Bayur, it is possible to achieve high-quality library services and ensure satisfaction for all stakeholders within the school community.
Pengaruh Layanan Perpustakaan Terhadap Kepuasan Pemustaka Di Perpustakaan SMP Negeri 3 Rantau Bayur Kabupaten Banyuasin Yoanda, Sely; Tridana, Anggi; Gunaidi, Aang
Jurnal Tadwin Vol 4 No 1 (2023): Tadwin:Jurnal Ilmu Perpustakaan dan Informasi
Publisher : Prodi Ilmu Perpustakaan dan Informasi Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/tadwin.v4i1.17216

Abstract

User satisfaction is a benchmark in efforts to improve library services. The aims of this study were: (1) to find out what services are available at the Library of SMP Negeri 3 Rantau Bayur, Banyuasin Regency; (2) to find out the effect of library services on user satisfaction at the Library of SMP Negeri 3 Rantau Bayur, Banyuasin Regency. The research method used is decriptive qualitative with data collection techniques through observation, interviews, and documentation. The informants in this study were library users at the SMP Negeri 3 Rantau Bayur, Banyuasin Regency, namely students, and teachers or education staff. The results in this study obtained data, namely: (1) the services available at the library include: library service hours, circulation services, reference services, reading room service, user education program, compulsory reading programs in the library, information literacy programs, library promotions, holding doorpize for users who frequently do visit, student showcase; (2) the services provided have an influence on user satisfaction. The conclusion in this study is that the Library of SMP Negeri 3 Rantau Bayur, Banyuasin Regency must optimize the services provided so that users are more satisfied, so that the interest of visiting users to the library also increases.
Co-Authors Gunaidi, Aang Misroni Misroni, Misroni Yoanda, Sely