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All Journal JURNAL EKSBIS Jurnal Promotif Preventif
Ratnajaya, Aep
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Economics, Econometrics & Finance Health Professions Public Health

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THE INFLUENCE OF LEADERSHIP STYLE MANAGEMENT AND COMPENSATION ON PERFORMANCE FOR CONTRACT EMPLOYEES AT LEMBANG HOSPITAL Hidayat, Muhammad; Diana Pratiwi, Teggy Diana Pratiwi2; Ratnajaya, Aep; Shintya Dewi, Maria; Karlina, Nova; Sikki, Nurhaeni
JURNAL EKBIS Vol 25 No 1 (2024): EKBIS (Jurnal Analisis, Prediksi dan Informasi
Publisher : Universitas Islam Lamongan

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Abstract

The purpose of this research is to determine the influence of leadership style management and compensation on performance for contract employees at Lembang Regional Hospital. A quantitative approach was used in this research with 207 employees as respondents. This journal discusses an introduction consisting of problem background, problem formulation, objectives and theoretical review. Another aim of this journal is to answer the hypothesis proposed in this research. Data was collected using questionnaires and quantitative analysis which was processed using SPSS. The results obtained in this research are that leadership style and compensation have a significant influence on the performance of contract employees at Lembang Regional Hospital.
Pengaruh Kualitas Pelayanan dan Kepercayaan Pasien terhadap Kepuasan Pasien: Peran Mediasi Akreditasi Rumah Sakit dalam Studi Cross Sectional di RSUD Lembang, Indonesia Ratnajaya, Aep; Zulfikar, Taufik; Asnar, Etty Sofia Mariati; Rahmiyati, Ayu Laili; Suharsono, Teguh Nurhadi; Yuliaty, Farida
Jurnal Promotif Preventif Vol 9 No 2 (2026): April 2026: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v9i2.2611

Abstract

Akreditasi RSUD Lembang belum sepenuhnya menjamin kepuasan pasien non-JKN karena kualitas pelayanan dan kepercayaan pasien masih dirasakan kurang optimal meskipun standar mutu dan keselamatan telah diterapkan. Penelitian deskriptif verifikatif dengan rancangan cross-sectional ini menguji pengaruh kualitas pelayanan (X1), kepercayaan pasien (X2), dan akreditasi sebagai variabel mediasi (Y) terhadap kepuasan pasien non-JKN (Z). Populasi pasien non-JKN tahun 2024 (9.997) diambil sampel secara random sampling menggunakan rumus Slovin (e=10%) sebanyak 99 responden, dianalisis dengan path analysis melalui regresi linear SPSS 21.0. Hasil menunjukkan kualitas pelayanan dan kepercayaan pasien berpengaruh parsial dan simultan signifikan terhadap akreditasi (R²=60,8%) serta kepuasan pasien (R²=51,4%) dengan p<0,05. Akreditasi memediasi parsial pengaruh kualitas pelayanan terhadap kepuasan pasien, namun tidak untuk kepercayaan pasien. Ketiga variabel secara terintegrasi menjadi strategi krusial untuk mengoptimalkan kepuasan pasien non-JKN di RSUD Lembang secara berkelanjutan.
Co-Authors Asnar, Etty Sofia Mariati Ayu Laili Rahmiyati Diana Pratiwi, Teggy Diana Pratiwi2 Farida Yuliaty Karlina, Nova Muhammad Hidayat Shintya Dewi, Maria Sikki, Nurhaeni Suharsono, Teguh Nurhadi Taufik Zulfikar