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All Journal Transekonomika : Akuntansi, Bisnis dan Keuangan
Bernika, Cindy
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Economics, Econometrics & Finance

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PENGARUH DIFERENSIASI PRODUK DAN CITRA MEREK TERHADAP KEPUASAN KONSUMEN ESSENTIEEL COFFEE SHOP DI BANDUNG Lestari, Desi; Bernika, Cindy
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 2 No. 5 (2022): September 2022
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v2i5.235

Abstract

This study aims to analyze the influence of product differentiation and brand image on consumer satisfaction at Essentieel Coffee Bandung. The method used in this study is a quantitative descriptive method. The population referred to in this study is the number of Essentieel customers over the past 1 month. From the results of the discussion about the influence of product differentiation and brand image on consumer satisfaction at Essentieel Coffee Bandung. So the final conclusion of this study is as follows: Product Differentiation and brand image have a significant effect on consumer satisfaction at Essentieel Coffee Bandung. This is based on the results obtained. This research is still limited to the creation of perceptions based on the marketing theory of Product Differentiation applied by new business people. Then the researcher processes the data from the results of the study and obtains conclusions that can basically be realized or become consideration for the improvement of a new business. Furthermore, researchers can develop and deepen this research in order to obtain other impacts, for example by examining Product Differentiation from the service and product side together so as to give rise to the possibility of new influences between the variables studied.
PENGARUH SERVICE QUALITY, WEBSITE QUALITY, BRAND REPUTATION, TRUST, DAN PERCEIVED RISK TERHADAP PURCHASE INTENTION Bernika, Cindy; Ekawanto, Iwan
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 3 No. 1 (2023): January 2023
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v3i1.372

Abstract

The aim of this study was to determine the effect of service quality, website quality, brand reputation, trust, and perceived risk on consumer purchase intentions. The sampling technique used was purposive sampling with 216 respondents. Data collection used an online questionnaire with a Liker scale of 1 to 5. This study used the Structural Equation Modeling (SEM) method through the AMOS program to process the data. The results showed that service quality did not have a positive effect on consumer purchase intentions in Jakarta, website quality did not have a positive effect on consumer purchase intentions in Jakarta, brand reputation had a positive effect on consumer purchase intentions in Jakarta, trust had a positive effect on consumer purchase intentions in Jakarta, and perceived risk did not have a positive effect on consumer purchase intentions in Jakarta.
Co-Authors Desi Lestari, Desi Ekawanto, Iwan