Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Winter Journal: IMWI Student Research Journal E-Jurnal Manajemen Trisakti School of Management (TSM)
Surjano, Irvan
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENGARUH TRANSACTION SPECIFIC CHARACTERISTICS TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA RESTORAN WINGHENG DI JAKARTA UTARA Tunggalono, Hendra Kurniawan; Surjano, Irvan
E-Jurnal Manajemen Trisakti School of Management (TSM) Vol. 2 No. 1 (2022): E-Jurnal Manajemen Trisakti School of Management (TSM)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/ejmtsm.v2i1.1277

Abstract

The purpose of this study is to determine the effect of Special Transaction Characteristics on Customer Satisfaction and Customer Loyalty at Wingheng Restaurant in North Jakarta. The design of this research is to use descriptive, correlational, and causality research. In this study the data used are primary data and secondary data. The sampling technique used is non-probability sampling that is using purposive sampling method with a number of respondents of 259 selected respondents who have visited and ate or did take away or delivery at the Wingheng restaurant in North Jakarta, as decision makers or those who made payments, who regularly eats at Wingheng restaurant at least in the last 1 month, and has recommended the restaurant to others. The research method used is the Structural Equation Modeling (SEM) analysis method based on Partial Least Square (PLS). Transaction Specific Characteristics have an influence on Customer Satisfaction and Customer Loyalty. Customer Satisfaction has an influence on Customer Loyalty. Customer Satisfaction mediates the relationship between Transaction Specific Characteristics and Customer Loyalty.
Buddhist Community Empowerment in Health Kelvin, Kelvin; Surjano, Irvan; Kabri, Kabri
Winter Journal: IMWI Student Research Journal Vol. 5 No. 1 (2024): Winter Journal: IMWI Student Research Journal
Publisher : Institut Manajemen Wiyata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/wt.v5i1.56

Abstract

Empowering Buddhist communities in the health sector includes a series of concepts, views, and practices that integrate Buddhist religious values with health aspects. The concept of health empowerment, as the main foundation, provides a philosophical basis for efforts to improve the welfare of Buddhist communities. Furthermore, the Buddhist concept of health introduces a holistic view that includes physical, mental, and spiritual aspects as interrelated elements in achieving optimal health. The Buddhist approach to health emphasizes the principles of morality, awareness, and wisdom in maintaining a balanced life. Health science according to Buddhism provides an in-depth knowledge base regarding the relationship between mind and body, as well as ways to maintain overall health. Empowering herbal plants for health is one of the real implementations through exploring the potential of plants as a source of natural medicine. Mental health aspects from a Buddhist perspective are the main focus of community empowerment efforts. By adopting meditation practices and understanding the concept of dukkha (dissatisfaction), Buddhist communities can manage stress and improve their mental well-being. Apart from that, the development of health sciences also raises ethical controversies that need to be accommodated through a Buddhist perspective, integrating advances in science with the moral values believed in by the Buddhist community. Strengthening public health from a Buddhist perspective encourages active community participation in maintaining and improving collective health. By understanding and applying Buddhist teachings, people can form a proactive mindset towards health, build solidarity, and realize shared prosperity. Empowering the Buddhist community in the health sector is a vehicle for implementing religious values in improving the overall quality of life.
Co-Authors Kabri, Kabri Kelvin Kelvin Tunggalono, Hendra Kurniawan