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All Journal JISTECH: Journal of Information Science and Technology Jurnal Teknologi dan Manajemen Informatika JOURNAL OF APPLIED INFORMATICS AND COMPUTING Aiti: Jurnal Teknologi Informasi Eduvest - Journal of Universal Studies
Baisa, Lorna Yertas
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Aerospace Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Health Professions Neuroscience Social Sciences

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Evaluasi kualitas website e-learning UNIPA menggunakan metode Webqual 4.0 Yang, Ester Deborah; Baisa, Lorna Yertas; Sanglise, Marlinda
AITI Vol 21 No 2 (2024)
Publisher : Fakultas Teknologi Informasi Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/aiti.v21i2.285-297

Abstract

Computer and internet technology advancement has prompted higher education institutions to utilize online services such as e-learning in teaching and learning activities. This research aims to measure the quality of the University of Papua (UNIPA) e-learning website from the user's perspective by employing the WebQual 4.0 approach, which encompasses the dimensions of usability, information quality, service interaction, design appearance, and user satisfaction. This study is expected to obtain specific insights to enhance the effectiveness and convenience of website usage, supporting UNIPA's progress in digital education. Based on 200 student respondents, it was found that UNIPA's e-learning website excels in information quality with an average score of 4.2 and significantly influences user satisfaction. Ease of use and design appearance are also strengths, with scores of 3.9 and 3.7, respectively, and have a significant impact. However, service interaction still needs improvement, with a score of 3.4, although it has a significant influence. Overall, user satisfaction is reasonably good, with a score of 3.8, but improving service interaction needs to be addressed by UNIPA's management. These findings illustrate user needs and serve as a basis for development to enhance the efficiency and effectiveness of online learning.  
Development and Evaluation of Android-based Infrastructure Rental Application: A Design Science Research Approach Kandami, Joshua Hans; Inan, Dedi Iskandar; Juita, Ratna; Baisa, Lorna Yertas; Sanglise, Marlinda; Indra, Muhamad
Jurnal Teknologi dan Manajemen Informatika Vol. 10 No. 1 (2024): Juni 2024
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jtmi.v10i1.13004

Abstract

This study developed and evaluated a mobile application for infrastructure rental at the Quality Assurance Agency for Education (BPMP) in West Papua using the Design Science Research (DSR) approach in the field of Information Systems (IS). This application, the first designed specifically for the needs of BPMP West Papua and integrated with the existing system, was assessed based on usability and user acceptance through interviews, black box testing, and effectiveness testing using Structural Equation Modeling (SEM) with the Technology Acceptance Model (TAM) approach. The black box testing results indicated successful application development. Evaluation with 64 respondents through hypothesis testing showed that social influence and technological anxiety significantly affect attitudes toward accepting the use of the application. This highlights the importance of considering these factors for the successful implementation of the mobile application at BPMP West Papua, potentially enhancing the efficiency of infrastructure rental.
Evaluation of User Satisfaction on the Indonesian National Police Recruitment Website Using the EUCS Method Dwi Pratiwi, Dinda Malika; Sanglise, Marlinda; Baisa, Lorna Yertas
Journal of Applied Informatics and Computing Vol. 9 No. 4 (2025): August 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i4.10284

Abstract

The digitalization of public services encourages government institutions to provide efficient and responsive information systems, including in the recruitment process of the Indonesian National Police (Polri). The Polri recruitment website was developed as an online registration platform to improve transparency, accessibility, and service effectiveness. However, systematic evaluations of user satisfaction with this website are still limited. This study aims to measure user satisfaction using the End User Computing Satisfaction (EUCS) model. A quantitative approach was applied, with data collected through questionnaires from 144 prospective applicants in the West Papua Regional Police area. Data were analyzed using the Partial Least Squares - Structural Equation Modelling (PLS-SEM) method. The findings reveal that ease of use and timeliness significantly influence user satisfaction, while content, accuracy, and format do not. This indicates that usability and information timeliness play a more critical role. The study encourages system developers to focus on enhancing functional and responsive features to improve digital public services.
Effect of Bluebox E-commerce Service Quality on User Satisfaction Using Webqual 4.0 and End User Computing Saticfaction (EUCS) methods Febriyanti, Irna Awalia; Marini, Lion Ferdinand; Baisa, Lorna Yertas
Eduvest - Journal of Universal Studies Vol. 4 No. 12 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i12.50037

Abstract

Bluebox is the first online shopping platform in Manokwari that provides a wide range of daily and monthly shopping products not only that but also food and snacks, which can help the shopping process from home. Bluebox comes with delivery services in various areas in Manokwari and offers various payment options, including COD, transfer, and QRIS. The purpose of this study is to investigate in depth how the Bluebox application can improve their service quality from various aspects based on user satisfaction and experience with the ultimate goal of increasing user satisfaction and the success of MSMEs in Manokwari. The data is processed using the Webqual 4.0 method which includes Usability, Information Quality, service Interaction variables and the End User Computing Satisfaction (EUCS) method, especially the Timeliness variable. The data analysis method in this study uses the PLS-SEM approach with SmartPLS version 4.1.0.2 as a tool to help test research data. From the test results obtained in this study, each of the four hypotheses proposed that the average measurement of user satisfaction with the Bluebox application gets a value of 4.095 with the Satisfied category. Factors that affect user satisfaction with 4 hypotheses and 1 acceptable hypothesis, namely the Timeliness variable which has a significant effect of P Values <0.05 on User Stisfaction, while the Usability, Information Quality and Service Interaction variables do not show a significant effect on User Satisfaction with a significance level of P Values> 0.05 in the Bluebox application.
Aplikasi Sistem Informasi Bursa Kerja Khusus (BKK) Bagi Alumni Universitas Papua Dengan Metode Rapid Application Development (RAD) Menggunakan Framework Codeigniter: Application Of The Special Job Exchange Information System (BKK) For University Of Papua Alumni With Rapid Application Development (RAD) Method Using The Codeigniter Framework Barrang, Herlina; Suhendra, Christian Dwi; Baisa, Lorna Yertas
JISTECH: Journal of Information Science and Technology Vol 13 No 1 (2024): Volume 13 Nomor 1 Tahun 2024
Publisher : Universitas Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30862/jistech.v13i1.385

Abstract

This research was conducted to create an Information System that can make it easier for alumni to find jobs according to their competence. The goal is that alumni can access job vacancy information that matches their interests and expertise through the platform provided by this application. Job search can be adjusted according to certain criteria, and the system provides automatic notifications for suitable vacancies. In addition, Special Job Exchange (BKK) managers can track alumni activities, add job vacancies, and track alumni placements using this application. The speed, scalability, and performance that the CodeIgniter framework offers are advantages. Using the Rapid Application Development (RAD) development method, the system can be developed with client orientation. The test results show that this application can help alumni find jobs. This will benefit both parties.
Co-Authors Barrang, Herlina Christian Dwi Suhendra, Christian Dwi Dwi Pratiwi, Dinda Malika Febriyanti, Irna Awalia Inan, Dedi Iskandar Indra, Muhamad Kandami, Joshua Hans Marini, Lion Ferdinand Ratna Juita Sanglise, Marlinda Yang, Ester Deborah