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All Journal Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen eProceedings of Engineering
Aiman, Hasby
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Evaluasi Usability Aplikasi Zenly Menggunakan Metode Usability Testing Hibban, Naseh; Albaihaqi, Rafi; Rifai, Dito Bakhtiar; Aiman, Hasby
Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Vol 13 No 2 (2023): September 2023
Publisher : STMIK Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33020/saintekom.v13i2.399

Abstract

The rapid development of applications has resulted in mobile application developers competing to create applications that are useful for the wider community, as is the case with the Zenly application. Through this application, every user can easily meet in real life, track the current whereabouts of someone with their consent, find the whereabouts of friends or relatives who are lost in the crowd, and follow the progress of the closest people. This research aims to determine the level of usability of the Zenly application and provide suggestions for improvement. The research stages followed a sequence of methods, including usability testing, preparation, execution, and analysis, time efficiency, and SEQ (Single Ease Question). Data was obtained on the average task time, success level, completion rate, and the lowest time efficiency, with task 1 taking 14,357 seconds, 38% success rate, two partial completions, and 87.5% completion rate. Based on the testing of these aspects and the results of the SUS (System Usability Testing) value of 71 Grade C (Good), the level of usability of the Zenly application is quite good but improvements need to be made, especially for task 1.
Rancang Bangun Website Customer Relationship Management (CRM) berbasis WhatsApp menggunakan Metode Agile (Studi Kasus: PT Kirim Notif Digital Solusi) Aiman, Hasby; Amrulloh, Arif
eProceedings of Engineering Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Engineering

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Abstract

Penelitian ini bertujuan merancangdan membangun sistem Customer RelationshipManagement (CRM) berbasis WhatsApp menggunakanmetode Agile pada studi kasus PT Kirim Notif DigitalSolusi. Dalam era digital yang berkembang pesat,perusahaan menghadapi tantangan dalam mengelolakomunikasi pelanggan. PT Kirim Notif Digital Solusimenyediakan layanan digital marketing, namun masihmengalami keterbatasan dalam pengolahan data dankomunikasi dengan pelanggan. Metode Agile dipilihkarena mampu beradaptasi cepat terhadap kebutuhanpengguna dan meningkatkan kolaborasi antara timpengembang dan pemilik bisnis. Penelitian ini mencakupidentifikasi masalah, pengumpulan data, perancangansistem, hingga pengujian menggunakan Black Box. Hasilpenelitian menunjukkan bahwa sistem CRM yangdibangun dapat meningkatkan komunikasi bisnis danpelanggan serta mempermudah pengelolaan pesan dandata pelanggan. Pengujian Black Box menunjukkansemua fitur berfungsi dengan baik, dengan tingkatkeberhasilan 97,5%, menandakan sistem memenuhiekspektasi pengguna dan dapat diimplementasikan secaraefektif.Kata Kunci : Customer Relationship Management(CRM), WhatsApp, Agile Method, Black Box
Co-Authors Albaihaqi, Rafi Arif Amrulloh Hibban, Naseh Rifai, Dito Bakhtiar