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All Journal Jurnal Sistim Informasi dan Teknologi Proceeding Mercu Buana Conference on Industrial Engineering
Martis, Andi
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Computer Science & IT Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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The Application of User Experience Questionnaire to Evaluate Customer Experience When Using Digital Platform to Purchase Flight Ticket in Two Travel and Ticketing Digital Companies Sudirjo, Frans; Damara Gugat, Rudy Max; Budi Utama, Ahmad Nur; Utami, Eva Yuniarti; Martis, Andi
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 4
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i4.333

Abstract

This research aims to find out the results of the assessment and comparison of user experience in online airline ticket booking applications using the user experience questionnaire (UEQ). Data collection methods include using literature studies and distributing questionnaires. The sampling technique used in this research was a simple random sampling method with a total of 100 respondents. Validity tests and reliability tests are also carried out using statistical calculations and tools. Based on the average score assessment on each travel A and travel B application scale using the UEQ questionnaire, both applications have a good overall user experience (UX) level. In travel application A, the average score for each scale, such as attractiveness, is 2.6, clarity is 2.4, efficiency is 2.5, accuracy is 2.4, stimulation is 2.5, and novelty is 2.5, all of which indicate that this application scored above or at least equal to the established "excellent" threshold. Meanwhile, for travel application B, the average score on each scale also shows that this application reaches a good UX level. The average scores for the attractiveness scale were 2.4, clarity was 2.5, efficiency was 2.5, accuracy was 2.3, stimulation was 2.4, and novelty was 2.2, all meeting or exceeding the threshold value of "excellent." From these results, it can be concluded that travel has a good performance in providing a satisfactory user experience on the online airline ticket booking application. Although there are slight variations in the average scores on several scales between the two applications, both overall provide an excellent user experience based on evaluation using the UEQ questionnaire.
Implementasi Lean Manufacturing pada Industri Makanan: Kajian Literatur Martis, Andi; Pirmansyah, Rd Iman; Purba, Humiras Hardi
Proceeding Mercu Buana Conference on Industrial Engineering Vol 5 (2023): LEAN AND GREEN FOR SUSTAINABILITY DEVELOPMENT GOALS IN THE I4.0 ERA
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/MBCIE.2023.016

Abstract

Companies that are able to survive in fierce competition in the market are not companies that have large capital, but companies that are able to respond quickly to market demand. For this reason, companies need to improve all lines to achieve effective and efficient productivity levels. The implementation of lean manufacturing can be carried out in production companies so that they are able to provide quality products according to market demand and have low costs without having to reduce the added value of their products. The purpose of this research is to find steps to reduce various kinds of waste in the production line by using lean manufacturing principles in the food industry. A literature review was carried out using the following criteria: lean manufacturing, food production, tools used in lean manufacturing, and the waste that occurs. The results obtained from the literature review are by implementing lean manufacturing on production lines that are able to reduce costs, improve long process flows, but must be accompanied by the company's readiness to support financially and other things.
Co-Authors Budi Utama, Ahmad Nur Damara Gugat, Rudy Max Frans Sudirjo Humiras Hardi Purba Pirmansyah, Rd Iman Utami, Eva Yuniarti