Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Manajemen Kreatif Jurnal Journal of Management and Informatics
Jon Fiter Hutapea
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Claim Service Quality on the Decision to Purchase a Loss Insurance Policy at PT Sompo Insurance Indonesia Nahason Sitohang; Jon Fiter Hutapea
Journal of Management and Informatics Vol. 2 No. 1 (2023): April : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of the quality of claims services on the purchase of PT loss insurance policies. Sompo Insurance Indonesia. This research approach is quantitative research. The data collection technique uses a questionnaire method. This research uses the Slovin technique so that the sample required in this research is 78 respondents from the customer population of PT Sompo Insurance Indonesia which is 350 using, then analysis is carried out with the data using validity tests, reliability tests, classical assumption tests, normality tests, heteroscedasticity tests and simple linear regression analysis. The results of the coefficient of determination test show the value of R Square = 0.605, so it can be concluded that the Claim Service Quality variable (X) influences the Policy Purchase Decision variable (Y) by 60.5% while the remainder is (100 – 60.5%) = 39.5 % influenced by other factors not included in this study. The results of the t test obtained a t-count value > t-table or (10.796 > 1.99167) with a Sig value. < 0.05 or (0.000 < 0.05). Thus, H0 is rejected and Ha is accepted, this shows that the Claim Service Quality variable has a significant influence on the decision to purchase a loss insurance policy at PT Sompo Insurance Indonesia.
Pengaruh Kualitas Pelayanan Klaim terhadap Keputusan Pembelian Polis Assuransi Kerugian pada PT Sompo Insurance Indonesia Nahason Sitohang; Jon Fiter Hutapea
Manajemen Kreatif Jurnal Vol. 2 No. 2 (2024): Mei: Manajemen Kreatif Jurnal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/makreju.v2i2.3354

Abstract

This research aims to determine the influence of the quality of claims services on the purchase of PT loss insurance policies. Sompo Insurance Indonesia. This research approach is quantitative research. The data collection technique uses a questionnaire method. This research uses the Slovin technique so that the sample required in this research is 78 respondents from the customer population of PT Sompo Insurance Indonesia which is 350 using, then analysis is carried out with the data using validity tests, reliability tests, classical assumption tests, normality tests, heteroscedasticity tests and simple linear regression analysis. The results of the coefficient of determination test show the value of R Square = 0.605, so it can be concluded that the Claim Service Quality variable (X) influences the Policy Purchase Decision variable (Y) by 60.5% while the remainder is (100 – 60.5%) = 39.5 % influenced by other factors not included in this study. The results of the t test obtained a t-count value > t-table or (10.796 > 1.99167) with a Sig value. < 0.05 or (0.000 < 0.05). Thus, H0 is rejected and Ha is accepted, this shows that the Claim Service Quality variable has a significant influence on the decision to purchase a loss insurance policy at PT Sompo Insurance Indonesia.
Co-Authors Nahason Sitohang