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All Journal MAP (Jurnal Manajemen dan Administrasi Publik)
Soharab, Tri Asmitasari
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Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS PELAYANAN, KOMUNIKASI TERAPEUTIK DAN AKSESBILITAS TERHADAP KEPUASAN PASIEN DI PUSKESMAS TANGGETADA KABUPATEN KOLAKA Soharab, Tri Asmitasari
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 7 No 1 (2024): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v7i1.596

Abstract

This research aims to analyze the effect of therapeutic Communication, service quality and patient satisfaction against aksesbilitas in Kolaka Tanggetada Clinics. The source data used using questionnaires and then analyzed using analysis data processing with SPSS 23. The results obtained from the research shows the value of F count of significance and value of 36,861 0.000 < α (0.05) stated the influence of therapeutic communication, service quality and patient satisfaction against aksesbilitas in Clinics Tanggetada Kolaka Regency.
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