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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat Electronic Journal of Education, Social Economics and Technology TOFEDU: The Future of Education Journal
Lubis, Zuheri
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Veterinary Other

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Journal : TOFEDU: The Future of Education Journal

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Design of the Public Complaint Application for the Office of Public Works and Housing Department of Langkat Regency, North Sumatra Lubis, Zuheri; Ramadani , Fiqih Qodri
The Future of Education Journal Vol 4 No 2 (2025)
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Yayasan Pendidikan Tumpuan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61445/tofedu.v4i2.435

Abstract

To date, the Langkat Regency Government still has to go to the PRPU office to complain from the public. This method of complaint will certainly take a little time and take a little time. Public complaint data is not stored as evaluation or preparation material for BAPPEDA. Information conveyed by the district government also takes a long time to reach the community. Even though basically now there is WhatsApp, people can also use WhatsApp messages to send evidence of incidents and so on. However, the complaint message will not be stored in its entirety, even several days after the message is received, it will easily be overwritten by other messages, making it difficult to find again. In connection with this problem, the researchers tried to design an application entitled Langkat Regency Community Complaints. In designing this application, the author used the Waterfall model SDLC method, which was carried out step by step according to the procedures in the Waterfall method. By producing a public complaints application, it can facilitate the process of managing and resolving public complaints at the Langkat Regency Public Works and Public Housing Service.
Co-Authors Arsyad, Agam Lubis, Zulpahmi R, Salsabila Athirah. Ramadani , Fiqih Qodri Ramadini, Amelia Sari, Anggy Permata Syarifudin, Zaini Yanzhuri, Mhd