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All Journal Jurnal Ilmiah Ekonomi dan Manajemen Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Rayuni Rayuni
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Computer Science & IT Other

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Strategi Komunikasi Walikota Payakumbuh dalam Program Ruang Informasi dan Dialog (RIDA) Bersama Warga Payakumbuh Rayuni Rayuni; Muhammad Fajri
SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Vol. 2 No. 4 (2024): Oktober : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/saber.v2i4.1850

Abstract

The Ruang Informasi dan Dialog Bersama (RIDA) Program in Payakumbuh City is a government initiative that facilitates dialogue and information exchange between the city government and its residents. RIDA helps monitor government performance, promotes accountability, and encourages transparency. Through active dialogue, the program generates creative ideas and innovative solutions to complex issues, enabling community participation in problem-solving. RIDA also strengthens the trust relationship between the community and the government. The communication strategy of this program aims to achieve desired changes in behavior, understanding, or specific conditions. RIDA enables residents to communicate with the government through Zoom, eliminating the need to visit the government office in person, making it easier to convey complaints or suggestions directly to the mayor. This research also explores the communication strategy of the Mayor of Payakumbuh within RIDA, identifying elements such as messages, communicators, recipients, target audiences, media used, effects produced, and barriers in the RIDA program process.
ANALISIS EFEKTIVITAS PENYELENGGARAAN PELAYANAN DMINISTRASI TERPADU KECAMATAN GUGUK PANJANG KOTA BUKITTINGGI DALAM PERSPEKTIF EKONOMI PUBLIK Rayuni Rayuni
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 10 (2025): Oktober
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i10.6744

Abstract

This study aims to examine and analyze the effectiveness of the Integrated Subdistrict Administrative Services (PATEN) in Guguk Panjang District, Bukittinggi City, within a public economics framework. PATEN is a public service innovation focused on simplifying procedures, increasing legal certainty, and saving time and money in resolving public administrative matters. The research method used was descriptive qualitative, with data collection techniques including field observations, in-depth interviews with officials and service users, and analysis of related documents. The results revealed that the implementation of PATEN in Guguk Panjang District has generally been quite effective, as reflected in the increased speed of service, affordability, and level of public satisfaction with the services provided. However, service effectiveness still faces several obstacles, including limitations in the number and competence of human resources, the availability of infrastructure, and the suboptimal use of information technology. From a public economics perspective, the effectiveness of integrated administrative services has implications for efficient resource allocation, reduced transaction costs borne by the public, and increased public trust in local government officials. Furthermore, effective service delivery contributes to the local economic climate by streamlining public administration, which in turn stimulates broader economic activity. Therefore, strategic steps are needed to improve the capacity of government officials, modernize technology-based service systems, and strengthen transparent and accountable governance to achieve responsive, efficient, and sustainable public services.
Co-Authors Muhammad Fajri