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All Journal Journal of Social Research Medic Nutricia : Jurnal Ilmu Kesehatan
Ariandy, Syahrizal
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Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary

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HUBUNGAN ANTARA KUALITAS PELAYANAN, FASILITAS RSUD BANTEN DAN TINGKAT KEPUASAN PASIEN TERHADAP LOYALITAS PASIEN DI RSUD BANTEN Wibowo, Didi Ari; Pandalake, Rivano F.H.; Ariandy, Syahrizal
Medic Nutricia : Jurnal Ilmu Kesehatan Vol. 2 No. 4 (2024): Medic Nutricia : Jurnal Ilmu Kesehatan
Publisher : Cahaya Ilmu Bangsa Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5455/nutricia.v2i4.2831

Abstract

Penelitian ini bertujuan untuk mengeksplorasi hubungan antara kualitas pelayanan, fasilitas RS, dan tingkat kepuasan pasien terhadap loyalitas pasien di RS. Penelitian ini menggunakan desain cross-sectional dengan populasi sebanyak 1.292 pasien dan sampel sebanyak 100 pasien yang dipilih secara acak. Hasil analisis menunjukkan adanya hubungan signifikan antara kualitas pelayanan, termasuk bukti langsung (tangible), empati, keterandalan, dan jaminan/kepastian, terhadap loyalitas pasien. Penelitian ini menyoroti pentingnya meningkatkan kualitas pelayanan dan fasilitas RS untuk meningkatkan kepuasan dan loyalitas pasien. Selain itu, penelitian ini juga menyarankan bahwa RS harus lebih memperhatikan kenyamanan ruangan pasien dan meningkatkan keterampilan dalam melayani pasien untuk meningkatkan kualitas pelayanan dan mendorong pasien untuk kembali berobat di RS.
The Influence of Surgical Time Management, Drug Availability, Anesthesiologist Competence, Incident Reporting Systems, and Interdisciplinary Collaboration on Psatient Safety at Level II Iskandar Muda Hospital Banda Aceh Ariandy, Syahrizal; Lina, Lina
Journal of Social Research Vol. 4 No. 9 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i8.2719

Abstract

Patient safety during surgical procedures is influenced by several factors, including surgical time management, drug availability, anesthesiologist competence, incident reporting systems, and effective interdisciplinary collaboration. This study aims to analyze the impact of these five factors on patient safety at TK II Iskandar Muda Hospital in Banda Aceh, in order to provide comprehensive strategies for improving healthcare service quality. This study is a quantitative explanatory replication research conducted at Rumah Sakit Tingkat II Iskandar Muda, Banda Aceh, involving 115 medical personnel selected through purposive sampling. Primary data were collected via questionnaires and analyzed using multiple linear regression with SPSS 27, after validity, reliability, and classical assumption tests. This research analyzed factors influencing patient safety, revealing that effective operating time management, incident reporting systems, and inter-professional collaboration significantly enhance safety. Interestingly, increased drug availability showed a negative correlation with patient safety, indicating underlying supply chain management issues. While crucial, anesthesiologist competency did not show a statistically significant relationship in this study, possibly due to already high competency levels. Overall, improving patient safety requires a multi-factorial approach, focusing on incident reporting, collaboration, and operational efficiency, while addressing challenges in drug management.
Co-Authors Lina Lina Pandalake, Rivano F.H. Wibowo, Didi Ari