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All Journal Jurnal Ilmu Komunikasi Dan Media Jurnal Ilmu Komunikasi dan Sosial Politik
Mulyadi, Yandra
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Environmental Science Library & Information Science Social Sciences

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Strategi Humas Polisi Daerah (POLDA) Sumatra Barat Dalam Pelayanan Informasi Penerimaan Anggota Kepolisian Negara Republik Indonesia (POLRI) Mulyadi, Yandra; Darwis, Yuliandre
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 1 No. 3 (2024): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v1i3.656

Abstract

Recruitment of National Police Members is a routine activity carried out by the National Police of the Republic of Indonesia (Polri) every year, this activity aims to obtain quality and highly integrated Human Resources (HR), in order to strengthen and improve the performance of the National Police in order to protect and maintain security. and public order (Harkamtibmas). The National Police has a tough task ahead, therefore young people are needed as the nation's successors to serve as state servants to answer all the challenges currently faced by the National Police. Currently, the needs of National Police Members according to the List of Personnel Composition (DSP) are far inversely proportional to the actual number of National Police Members in the field. Because it refers to existing conditions and situations, it is necessary to change the system, number and competency in recruiting Polri members whose presence is really needed by the community. Therefore, it is necessary to increase the quantity and quality of Polri members who can carry out their main duties as state servants optimally by fulfilling the Ideal Polri Member. The success of the National Police both in performance and as Harkamtibmas cannot be separated from the duties of a publicist in documenting every activity carried out by members of the National Police and publishing media so that it can be seen and felt directly by the public, even Public Relations as the front guard of the National Police in providing information services to the public both in terms of directly or through the media, such as in the recruitment of new members of the National Police, brilliant strategies are needed from a Public Relations person to provide information to the wider community, so that it is easier for the public to get the information they need.
Implementasi Komonikasi dalam Pemanfaatan Aplikasi Samsat Digital Nasional (Singnal) sebagai Digitalisasi Pelayanan Publik di Samsat Padang Mulyadi, Yandra; Arif, Ernita; ., Azwar
Jurnal Ilmu Komunikasi Dan Media Sosial (JKOMDIS) Vol. 5 No. 2 (2025): Mei - Agustus
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jkomdis.v5i2.2886

Abstract

The digitalization era has driven the transformation of public services through digital technology. In Padang City, the implementation of the SIGNAL application by the Samsat office aims to optimize motor vehicle administration services, yet its execution faces technical, socio-cultural, and institutional barriers, such as connectivity issues, resistance from senior generations toward digital technology, and limitations in human resources and budget. This study aims to analyze the implementation of communication in the utilization of the SIGNAL application at Samsat Padang as a form of digitalization in public services, The research employed a qualitative method with a constructivist paradigm and a case study approach. Data analysis was conducted using Everett M. Rogers’ Diffusion of Innovation Theory as the main framework, supported by Excellent Service Theory and the Technology Acceptance Model (TAM) to measure perceived ease of use and perceived usefulness of the application. The NVivo 12 software was used to identify dominant themes in the implementation of digital communication. The findings revealed five main points: transformation of communication patterns from conventional to integrated digital systems; improved public service effectiveness with reduced processing time; integration of communication systems and data security; responsive communication mechanisms based on citizen feedback; and optimization of communication channels enabling human resource reallocation. Efforts to overcome obstacles included user education, multi-channel communication, engagement of local influencers, and continuous evaluation. Data showed an increase in application adoption from 322 transactions in 2021 to 9,126 in 2024, indicating successful digital communication implementation, though wider outreach is still required.
Co-Authors Azwar . Darwis, Yuliandre Ernita Arif