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All Journal Jurnal Ilmiah Ilmu Komputer Banthayo Lo Komputer (BALOK) Dewantara: Jurnal Pendidikan Sosial Humaniora Jurnal Ilmu Komunikasi dan Sosial Politik
Dita Andriani
Unknown Affiliation
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Analisis Pelayanan Prima Terhadap Kepuasan Pelanggan Di Bengkel Sepeda Motor Dita Andriani; Febriana Muryanto
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 1 (2024): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v2i1.1574

Abstract

Penelitian ini bertujuan untuk menganalisis pelayanan prima dan mengetahui faktor penyebab rendahnya kepuasan pelanggan di Ahass Maju Jaya Motor. Penelitian ini adalah penelitian deskriptif kualitatif yaitu penelitian yang bertujuan untuk menggambarkan dan mendeskripsikan peristiwa maupun fenomena yang terjadi di lapangan dan menyajikan data secara sistematis, akurat mengenai fakta-fakta yang terjadi dilapangan. Teknik pengumpulan data dilakukan dengan teknik observasi, wawancara dan dokumentasi. Adapun informan dalam penelitian ini adalah 1 orang Pemilik Ahass Maju Jaya Motor, 1 orang Kepala Mekanik, 1 orang Frontdesk, 1 orang Mekanik, dan 5 orang pelanggan. Analisi data dalam penelitian ini menggunkaan tiga komponen yang terdiri dari reduksi data, penyajian data, dan penarikan kesimpulan. Pemeriksaan keabsahan data dilakukan dengan triangulasi sumber. Hasil penelitian ini menujukkan bahwa rendahnya kepuasan pelanggan di Ahass Maju Jaya Motor disebabkan oleh beberapa indikator yang ada dalam dimensi Tangiable, Reliability, dan Responsiveness belum diterapakan sesuai dengan standar pelayanan. Adapun indikator yang belum berjalan sesuai dengan standar pelayanan yaitu (1) Dimensi Tangiable (bukti fisik) yaitu kurangnya kenyamanan ruang tunggu. (2) Dimensi Reliability (keandalan) yaitu adanya karyawan yang belum menerapkan standar pelayanan. (3) Dimensi Responsiveness (daya tanggap) yaitu proses pendaftaran motor baru dengan klaim gratis servis yang belum maksimal. Faktor penghambat pelaksanaan pelayanan prima di Ahass Maju Jaya Motor yaitu masalah Sumber Daya Manusia serta masih terbatasnya sarana dan prasarana.
Analisis Penyalahgunaan Media Sosial oleh Remaja di Desa Clumprit Kecamatan Pagelaran Tri Rahma Supradina; Dita Andriani
Dewantara : Jurnal Pendidikan Sosial Humaniora Vol. 3 No. 4 (2024): Desember : Dewantara : Jurnal Pendidikan Sosial Humaniora
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/dewantara.v3i4.3414

Abstract

As we all know, the progress and sophistication of technology is currently very developed, so it is not surprising that many people understand and use technological advances. Not only in the field of transportation, but technological advances are now almost in various fields, such as in the fields of communication, economics, transportation, academics and several other fields. Human life which started from simplicity has now become a life that can be categorized as very modern. In this era of increasingly sophisticated information and communication technology, everything can be solved in practical ways. Information and communication technology is something that is useful for simplifying all aspects of human life. The current world of information seems inseparable from technology. The use of information and communication technology by society makes the world of technology increasingly sophisticated. Based on this research, the researcher formulated the following: 1) What are the causes of social media abuse committed by teenagers in Clumprit village? teenagers in the village of Clumprit?. This research is a type of text study using a sociological approach. Text study is a method within the scope of qualitative research studies which focuses on the analysis or interpretation of written material based on its context. The writing materials that can be used can include problems that occur in society. In this research, the material or object of research is the problem of social media abuse that occurs among teenagers. Based on the research results, it can be seen that most teenagers in Clumprit village use social media for things that are not useful. Apart from that, most teenage boys are affected by the negative impact of the social media they use, such as quite a few teenage boys who smoke at junior high school (SMP) age, or you could say at underage age, are trapped in negative relationships. not very good, often speeding on the road and what happens very often is that these teenagers indirectly make bad jokes about their friends who are a little weak, or you could say they bully their friends which they think is normal, even though If they want to reflect on the bullying they did, this could have a bad impact on their friends.
PENENTUAN PRIORITAS PASIEN BERDASARKAN RIWAYAT PENYAKIT DENGAN MENGGUNAKAN METODE AHP DI PUSKESMAS BANGGAI LAUT (Studi Kasus: Uptd Puskesmas Banggai) Dita Andriani; Salihi, Irvan Abraham; Melangi, Sudirman
Jurnal Ilmiah Ilmu Komputer Banthayo Lo Komputer Vol 4 No 2 (2025)
Publisher : Teknik Informatika Fakultas Ilmu Komputer Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37195/balok.v4i2.929

Abstract

Abstract Disease history-based patient prioritization is a vital step in health care, especially in situations of limited medical resources. The Analytical Hierarchy Process (AHP) method is used to calculate the level of importance of weighting all criteria and alternatives that produce appropriate and relevant reference values for patient prioritization. The criteria consideration covers blood pressure, heart rate, respiratory frequency, and temperature. Based on the calculation of weights from the AHP method, patients with the highest weights are recommended as prioritized patients. The results of this study indicate that medical history-based patient prioritization using the Analytical Hierarchy Process is implementable. The implementation result of the Analytical Hierarchy Process is proven following the test line conducted with Blackbox And Whitebox CC= 4. The disease history-based patient prioritization can help the Local Technical Implementation Unit of Banggai Health Center. Keywords: patient prioritization, disease history, AHP method
Co-Authors Febriana Muryanto Melangi, Sudirman Salihi, Irvan Abraham Tri Rahma Supradina