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Analisa Pengaruh SOP ( Standard Operating Procedure ) Terhadap Kinerja Waiter Dan Waitress Di In Bloom Restoran Hotel Ayaartta Malioboro Yogyakarta, Indonesia Slamet Supriyanto; Lutfi Hendriyati
Journal of Tourism and Economic Vol. 4 No. 1 (2021): Edisi 7 Juni 2021
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/wfrnje97

Abstract

Standard operating procedures or commonly called SOPs are important things that every company must have and must be a guide in carrying out work activities by all waiters and waiters at In Bloom Restaurant Hotel Ayaartta Malioboro Yogyakarta. This research uses a quantitative approach method, using data from questionnaires and uncovering problems in the form of numerical scores, which are then processed and tested by statistical analysis techniques in an effort to reveal the performance and effectiveness of SOP implementation in carrying out tasks at Bloom's Restaurant.
Niat Konsumsi Wisatawan Terhadap Kuliner Tradisional Gudeg di Sentra Kuliner Wijilan, Yogyakarta Dalam Kerangka Theory of Planned Behavior Sahlit Sugesti; Enny Mulyantari; Setyo Prasiyono Nugroho; Slamet Supriyanto
Journal of Tourism and Economic Vol. 8 No. 2 (2025): Edisi 16 Des 2025
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/6v5vxg84

Abstract

This research seeks to assess the psychological elements that affect tourists' intentions to try traditional cuisine, utilizing the Theory of Planned Behavior (TPB) framework. It specifically examines the Gudeg Wijilan Culinary Center in Yogyakarta, which serves as a key representation of Javanese food culture. A quantitative explanatory approach was used, involving a survey of 100 tourists selected through accidental sampling. The research instrument included five primary TPB variables: attitude, subjective norm, perceived behavioral control, consumption intention, and actual behavior. Data analysis employed multiple linear regression and path analysis to investigate both direct and indirect relationships among the variables. The findings reveal that all TPB components positively and significantly impact tourists' intentions to consume traditional cuisine, with subjective norm being the most influential factor, followed by attitude and perceived behavioral control. Furthermore, actual behavior was identified as a partial mediator, indicating that tourists’ firsthand experiences consuming gudeg enhanced the connection between psychological factors and their intention to act. These results underscore that decisions made by tourists are influenced by personal assessments, social factors, and perceptions of accessibility to traditional cuisine. This study's originality lies in applying the TPB model to a specific traditional culinary context and including actual behavior as a mediating variable when analyzing tourists’ intentions. It contributes to the theoretical understanding of tourist consumption behavior and provides actionable insights for destination managers to create more effective marketing strategies rooted in consumer psychology and tourist experiences.