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All Journal Innovative: Journal Of Social Science Research Calakan: Jurnal Sastra, Bahasa, dan Budaya
Hopia, Nida
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Arts Humanities Computer Science & IT Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Konflik Tokoh Elena Dalam Novel Little Fires Everywhere Karya Celeste Ng Hopia, Nida
Calakan : Jurnal Sastra, Bahasa, dan Budaya Vol. 2 No. 3 (2024): (Nopember)
Publisher : PT. Alahyan Publisher Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61492/calakan.v2i3.189

Abstract

Conflict is an opposition that occurs between individuals or groups, an event can lead to a conflict, as well as a conflict can lead to events as a result. The purpose of this study is to describe the conflict that occurs in the character Elena in the novel Little Fires Everywhere by Celeste Ng. With descriptive qualitative as the research method. In this study the authors chose data collection techniques, including the technique of listening and recording. As for the data analysis technique through three processes, the data reduction process, then the presentation of data and the final stage, namely the conclusion. The results of this study show that the conflicts that occur to Elena's character are divided into internal and external conflicts involving several supporting characters.duals or groups, an event can lead to a conflict, as well as a conflict can lead to events as a result. The purpose of this study is to describe the conflict that occurs in the character Elena in the novel Little Fires Everywhere by Celeste Ng. With descriptive qualitative as the research method. In this study the authors chose data collection techniques, including the technique of listening and recording. As for the data analysis technique through three processes, the data reduction process, then the presentation of data and the final stage, namely the conclusion. The results of this study show that the conflicts that occur to Elena's character are divided into internal and external conflicts involving several supporting characters.
Implementasi Kualitas Pelayanan untuk Meningkatkan Kepuasan Pelanggan di PT Pos Indonesia Cabang Sukabumi Saori, Sopyan; Saftila, Diva; Hopia, Nida
Innovative: Journal Of Social Science Research Vol. 5 No. 2 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i2.17992

Abstract

This research discusses the implementation of service quality at PT Pos Indonesia Sukabumi Branch in improving customer satisfaction. The results show that aspects of service speed, staff friendliness, digitalization, and clarity of information are the main factors that influence customer satisfaction. The implementation of digital services, such as delivery tracking and online payments, provides convenience, although there are still challenges in customer technological literacy. In addition, constraints related to lack of information transparency and infrastructure limitations were also identified. By improving service quality in these areas, PT Pos Indonesia is expected to maintain customer loyalty and compete in an increasingly competitive logistics industry.
Co-Authors Saftila, Diva Sopyan Saori