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All Journal Journal of Law & Policy Review
Trianza, Deni
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Law, Crime, Criminology & Criminal Justice

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Kualitas Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kantor Camat Cambai Kota Prabumulih Trianza, Deni; Sunarto, Sunarto; Wulandari, Novita
Journal of Law & Policy Review Vol 2, No 1 (2024): Journal of Law & Policy Review, June 2024
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jlpr.v2i1.613

Abstract

This article or writing aims to describe and analyze the Quality of District Integrated Administrative Services (PATEN) at the Cambai City Prabumulih Office, as well as identifying supporting and inhibiting factors for the Quality of District Integrated Administrative Services (PATEN) at the Cambai City Prabumulih Office. Data was collected through observation, interviews and documentation and analyzed qualitatively.  This study shows that public perceptions of the quality of population administration services in Sukaraja Village, Cambai District, Prabumulih City vary. Most respondents rated the service as “good” (47.70%), “very good” (33.8%), or “fairly good” (18%), while 0.50% rated it as “not good”. Factors that influence service quality include tangible dimensions (facilities and infrastructure), reliability (accuracy and trust), empathy (understanding), and responsiveness (speed and thoroughness). These findings provide insight into the public's assessment of services and the influencing factors.
Co-Authors Novita Wulandari Sunarto Sunarto