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All Journal Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) Jurnal Kemitraan Masyarakat
Anis Dwiastanti
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Humanities Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Public Health

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PENGARUH HARGA, KUALITAS PRODUK, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA FCK DIGITAL PRINTING SOLUTION MALANG Niajeng Putri Ulfa Hakim; Anis Dwiastanti; Roni Angger Aditama
Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (JEBISMA) Vol 1 No 2 (2023): Desember 2023
Publisher : PT. Media Edutama Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70197/jebisma.v1i2.6

Abstract

The purpose of this study seeks to analyze Price, Product Quality, and Service Quality both partially and simultaneously on Consumer Satisfaction and analyze the dominant influence between Price, Product Quality, and Service Quality on Consumer Satisfaction. The population in this study is all consumers of FCK Digital Printing Solution Malang. While the sample was taken using a problability sampling technique with random sampling and obtained a sample of 96 respondents. The examination utilized in this study was various direct relapse investigation. That's what the outcomes showed (1) to some extent the Cost variable affected Shopper Fulfillment, (2) to some degree the Item Quality variable doesn't influence Customer Fulfillment, (3) somewhat the variable Help Quality affects Buyer Fulfillment, (4) at the same time there is a huge impact between Value, Item Quality, and Administration Quality on Purchaser Fulfillment. The extent of impact was 53.1%, while the excess 46.9% was affected by different factors that were excluded from this review, (5) the Assistance Quality variable had the best effect on Consumer loyalty.  Keywords: Price, Product Quality, Service Quality, and Customer Satisfaction
Pendampingan Pengelolaan Arsip Data Pensiun dan Pelayanan Taspen Malang Muhammad Syafriel; Novy Karmelita Indrawati; Anis Dwiastanti; Yudhi Anggoro
Jurnal Kemitraan Masyarakat Vol. 2 No. 2 (2025): Jurnal Kemitraan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jkm.v2i2.1679

Abstract

PT. Taspen is engaged in the field of Pension Insurance and Old Age Benefits with financial management and reliable services as well as quality insurance products. The purpose of this service is to assist the pension archive management process at Malang Branch. This service is descriptive using observation, interviews, documentation and literature studies. The analysis uses literature studies and direct observations in the field. Administrative activities in the service division are managing, receiving, producing and storing files into archives. Pension archive management plays an important role so that it must be in accordance with established procedures. Pension archives consist of submissions of pension participant rights claims that are stored so as to determine the smoothness of the service process for pension participants. The more files that are collected and stored, the more important archive management is in its role as a source of information that is orderly and neat, making the tasks of the service section for pension participants able to run smoothly and on time. The result of the service is a pension archive management system including receiving archives in the form of file sorting, sorting archive numbers, sterilizing archives, weeding files, scanning, Compressing and ELO (Electronic Leitz Ordner), and storing archives. The storage of archives is carried out by arranging the file boxes on the archive rack according to the archive number listed on the map. The activities of borrowing and rediscovering archives are carried out according to the archive number needed in the participant service process. And another activity is the destruction of pension archives carried out by the general section if they are no longer needed.
Co-Authors Aditama, Roni Angger Muhammad Syafriel Niajeng Putri Ulfa Hakim Novy Karmelita Indrawati Yudhi Anggoro