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p-Index From 2020 - 2025
0.444
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All Journal Journal of Management and Business Insight Strata International Journal of Social Issues
Ratihsabella, Inesa Nining
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The role of implementing supplier relationship strategies, relationship with customer, and information sharing on company performance Afrilia, Eka; Ratihsabella, Inesa Nining
Journal of Management and Business Insight Vol. 1 No. 1 (2023)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jombi.v1i1.576

Abstract

Purpose-In this study, the effects of information sharing, customer relations, and supplier relationship strategies on company performance are investigated. Design/Methodology/Approach-The study's sample consists of workers of Bank Rakyak Indonesia, which is situated in Yogyakarta's Special Region. 60 workers served as responders in the study, providing a sample size.  This research data is acquired using the Smart PLS analysis program in order to get the intended outcomes. Findings-Empirical results indicate that supplier relationship strategies and information sharing positively impact company performance. Conversely, relationship with consumers who have a negative impact on company performance. Research limitations/implications- This study's scope is restricted to operational factors that impact company performance, such as customer relationships, supplier relationship strategies, and information sharing. The study's findings can be utilized by businesses as a foundation for assessment to optimize variables that may impact their performance. Originality/value- It can be argued that there is still a dearth of research on the performance of banking institutions operating in the Special Region of Yogyakarta. No prior studies have addressed the performance of these institutions with regard to operational factors like supplier relationship strategies, customer relationships, and information sharing.
The role of Quality of work of life and Organizational Citizenship behavior in mediating the influence of workload on the performance of employees of the PUPR Service of Central Maluku Ratihsabella, Inesa Nining; Wahyuni, Purbudi; Ambarwati, Sri Dwi
Strata International Journal of Social Issues Vol. 2 No. 2 (2025): August
Publisher : CV. Strata Persada Academia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59631/sijosi.v2i2.383

Abstract

This study investigates the mediating roles of Quality of Work Life (QWL) and Organizational Citizenship Behavior (OCB) in the relationship between workload and employee performance within the Public Works and Spatial Planning Office (PUPR) of Central Maluku Regency. Amid fluctuating employee performance from 2020 to 2024, organizational factors such as work environment and collaborative culture have emerged as potential determinants of employee outcomes. Using a quantitative approach, data were collected from 80 civil servants through structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that workload significantly influences employee performance, with QWL acting as a significant mediator in this relationship. However, OCB does not significantly mediate the effect of workload on performance. These findings highlight the importance of enhancing QWL through supportive workplace policies to sustain employee performance under demanding workloads. This study contributes to public sector human resource management literature and offers practical insights for improving civil servant effectiveness through balanced workload management and workplace quality enhancement.
Co-Authors Afrilia, Eka Ambarwati, Sri Dwi PURBUDI WAHYUNI, PURBUDI