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All Journal Indonesian Journal Of Civil Engineering Education Journal of Commerce Management and Tourism Studies International Journal of Economic, Finance and Business Statistics (IJEFBS)
Abbas, Mutahir
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Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Enhancing organizational efficiency and quality control through the implementation of total quality management: A strategic approach to sustainable improvement Waheed, Muhammad; Abbas, Mutahir
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 2 (2024): Aug 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i2.35

Abstract

This study explores the strategic implementation of Total Quality Management (TQM) as a means to enhance organizational efficiency and strengthen quality control mechanisms. In an increasingly competitive business environment, organizations must adapt to quality-centric frameworks that not only improve operational performance but also ensure long-term customer satisfaction and sustainability. The primary aim of this research is to assess how the principles and practices of TQM contribute to increased efficiency, process optimization, and quality assurance across various organizational levels. A qualitative-descriptive method was employed, involving a combination of case study analysis and semi-structured interviews with quality managers from three manufacturing firms actively implementing TQM practices. Key components analysed include continuous improvement (Kaizen), customer focus, employee involvement, process standardization, and top management commitment. Data were coded and thematically analysed to identify recurring patterns and strategic outcomes of TQM application. The findings reveal that the successful implementation of TQM results in measurable improvements in productivity, defect reduction, cost efficiency, and employee morale. Firms that consistently applied quality control tools such as Six Sigma, PDCA cycles, and root cause analysis reported enhanced decision-making and better responsiveness to customer demands. The role of leadership and internal communication was also identified as a critical success factor in embedding quality culture. In conclusion, this study affirms that TQM is not merely a set of tools but a holistic organizational philosophy that, when implemented effectively, leads to sustainable competitive advantage. The research recommends continuous training, inclusive leadership, and clear performance metrics as key enablers for optimizing TQM outcomes.
Enhancing efficiency and quality control: Implementing TQM in Pakistani construction Waheed , Muhammad; Abbas, Mutahir
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 1 (2024): Apr 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i1.209

Abstract

Recent advancements in construction technology and production have increasingly integrated Total Quality Management (TQM) systems to enhance process oversight and prevent errors proactively. TQM focuses on continuous improvement throughout an organization, emphasizing systemic changes rather than merely assessing performance. This research aims to explore the significance of TQM in the construction industry, an area lacking comprehensive study. The primary objectives are to evaluate the impact of TQM on quality control, customer satisfaction, and risk mitigation within the sector. The study employs a mixed-method approach, combining quantitative surveys with qualitative interviews to gather data from construction professionals and stakeholders. The analysis involves assessing the correlation between TQM practices and improvements in project outcomes, such as reduced defects, increased client satisfaction, and enhanced risk management. Findings suggest that implementing TQM leads to substantial improvements in quality control and customer satisfaction while effectively mitigating risks. The conclusion highlights the critical role of TQM in fostering a culture of continuous improvement in construction, recommending further research to refine TQM practices and evaluate their long-term effects on industry performance.
The Key Barrier to Digital Transformation in Pakistan's Construction Sector Waheed, Muhammad; Abbas, Mutahir
International Journal of Economic, Finance and Business Statistics Vol. 1 No. 2 (2023): Desember 2023
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijefbs.v1i2.980

Abstract

Digitalization has become a global trend and the Pakistani construction industry is no exception. Digitalization has faced many challenges over the years. The objective of this study is to uncover the obstacles preventing the adoption of digitalization within the Pakistani construction industry. Additionally, it aims to analyze the advantages that digitalization offers in enhancing productivity within this sector. The results show that the main barriers to digitalization are barriers related to the use of technology, the high cost of technology, lack of energy, ease of replacement, and unavailability of digital equipment. Stakeholders' awareness of the benefits of digitalization needs to be increased.
Foundations of a Successful Site Quality Management System Waheed, Muhammad; Abbas, Mutahir
Indonesian Journal Of Civil Engineering Education Vol 9, No 2 (2023): Indonesian Journal of Civil Engineering Education
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/ijcee.v9i2.83612

Abstract

Abstract: When it comes to consistently giving clients value and quality, the construction industry is essential. But the industry has been having problems with quality, which has resulted in subpar work, dangerous setups, and overspending. Establishing a Quality Management System (QMS) is important for solving these issues. The QMS offers an organized method for controlling the quality of processes and products, providing client satisfaction, adhering to legal requirements, and minimizing loss and rework. Good quality management system (QMS) implementation requires doing things like Company assessment, preliminary planning, awareness-raising, Progressive enhancement, measurement and control, auditing, specialist instruction, control of records, and distribution. Through data analysis from questionnaires and interviews with builders/contractors, consultants, and customers/building occupants, as well as an examination of small-scale building contractors' quality management practices and their effects on cost-effectiveness, organizational effectiveness, and customer satisfaction, the purpose of the research is to highlight the importance of quality management during the minimal building development the undertaker's executing stage.
Co-Authors Waheed , Muhammad Waheed, Muhammad