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All Journal Accounting and Business Journal
Br Sihaloho, Nadia
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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The Influence of Services on Patient Satisfaction Inpatient BPJS Mitra Sehat Tanjung Morawa General Hospital Br Sihaloho, Nadia; Octavia, Dina
Accounting and Business Journal Vol 6 No 1 (2024): ACCOUNTING AND BUSINESS JOURNAL
Publisher : Lembaga Jurnal & Seminar Universitas Pembangunan Panca Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54248/abj.v6i1.4757

Abstract

This study aims to determine the effect of service on inpatient satisfaction at Mitra Sehat Tanjung Morawa General Hospital. Data collection techniques were carried out through observation, questionnaires, interviews. The research method used by the author is a quantitative descriptive method. This research was conducted in the city of Medan, Tanjung Morawa. There is also a population of 1149 and the sample used by the author is 100 patients as a test. This disclosure with the result that the Influence of Services on Inpatient Satisfaction in Mitra Sehat Tanjung Morawa General Hospital partially affects inpatient satisfaction
Co-Authors Octavia, Dina