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All Journal Jurnal Adijaya Multidisiplin Prosiding Seminar Nasional Manajemen dan Ekonomi
Tri Ayu Cahyani Putri
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Analisis Penerapan Customer Relationship Management Terhadap Kepuasan Peserta Kantor BPJS Ketenagakerja Cabang Kota Tanjungpinang Satrio Bimo Syahputro; Faradilla Handayani; Fayza Zuluma; Meli Yana; Tri Ayu Cahyani Putri
Jurnal Adijaya Multidisplin Vol 1 No 06 (2024): Jurnal Adijaya Multidisiplin (JAM)
Publisher : PT Naureen Digital Education

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Abstract

Penelitian ini bertujuan untuk menganalisis seberapa besar pengaruh dari variabel bebas yang terdiri dari kualitas produk, kualitas layanan dan peranan customer relationship management dalam membentuk tingkat kepuasan peserta BPJS Ketenagakerjaan Kota Tanjungpinang. Jenis penelitian ini adalah penelitian Kualitatif. Populasi dalam penelitian adalah seluruh peserta BPJS Ketenagakerjaan Kota TanjungPinang. Sampel adalah individu yang telah menjadi peserta pertangguhan jaminan BPJS Ketenagakerjaan. ini. Teknik pengambilan sampel dilakukan dengan teknik accidental sampling. Responden dalam penelitian ini ditentukan sebanyak 79 peserta. Analisis Regresi Berganda digunakan untuk menguji pengaruh dari variabel independen penelitian (kualitas produk, kualitas layanan dan customer relationship management) terhadap variabel dependen penelitian (kepuasan peserta).
PENERAPAN MANAJEMEN KINERJA DALAM SUMBER DAYA MANUSIA PADA UMKM CAFE UNCLE JACK Tara Chairunnisya; Tri Ayu Cahyani Putri; Hery Setiawan; Jefri Akbar
Prosiding Seminar Nasional Manajemen dan Ekonomi Vol. 1 No. 1 (2022): Juni : Prosiding Seminar Nasional Manajemen dan Ekonomi
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (96.935 KB) | DOI: 10.59024/semnas.v1i1.5

Abstract

Performance Management is a procedure related to how to guide and develop the quality of employees at work. Where, the work of employees becomes a benchmark for the company’s budgeting system. By optimizing performance, good performance management is needed to realize the company’s goals. The research subject is Cafe Uncle Jack, has been operating for 5 years (2017) as a culinary business and consists of Mrs. Lina as Leader, Mrs. Lini as Manager, Barista, Cashier, Waitress, and Cooker. The purpose of this study is to evaluate the management of human resources at Cafe Uncle Jack including several series of activities provided by the new employment. In a series of activities that occur in Uncle Jack’s Cafe, a qualitative descriptive method will be formulated in the form of interviews related to performance management. Based on the results of the interview, Cafe Uncle Jack gives full attention ti it’s employees so that the quality of performance and customer satisfaction can be guaranteed.
Co-Authors Faradilla Handayani Fayza Zuluma Hery Setiawan Jefri Akbar Meli Yana Satrio Bimo Syahputro Tara Chairunnisya