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PENGARUH PRODUCT CATEGORY, PRICE PERCEPTION, DAN E-CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION PAKET PREMIUM Ardian, Faril; Prabandari, Sri Palupi
Jurnal Manajemen Pemasaran dan Perilaku Konsumen Vol. 1 No. 2 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jmppk.2022.01.2.12

Abstract

The purpose of this study is to identify the effects of product category, price perception, and e-customer experience on the intention of Spotify users to repurchase the application’s Premium Package. The effects to be proven are those of each independent variable on the dependent variable. This study is categorized as explanatory research as it explains the relationship between two or more symptoms or phenomena. Using judgment sampling method and non-probability sampling technique, 152 people were selected as the sample. They must be people living in Malang city with the minimum age of seventeen years who are or have the experience of subscribing Spotify’s Premium Package. The data analysis was performed using IBM’s Statistical Package for the Social Sciences (SPSS) version 26. This study finds that product category significantly influences repurchase intention, that e-customer experience significantly influences repurchase intention, and that price perception has no significant effect on repurchase intention.
Validating Dimensions of Mobile Service Quality e-Commerce Consumer to Consumer (C2C) in Indonesia from Seller's Perspective Pradana, Bayu Ilham; Parwati, Kardina Yudha; Ardian, Faril; Li, Nancy Runnan
Jurnal Aplikasi Manajemen Vol. 22 No. 1 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.01.01

Abstract

Along with technological advancement, many sellers in Indonesia have shifted to use digital platform like e-commerce, which is creating potential ecosystem for various e-commerce applications to grow and face intense competition in facilitating direct transactions between consumers (C2C). This study aims to confirm the mobile service quality dimensions of e-commerce on mobile applications. The study adopts a quantitative approach with sellers who are use of popular C2C mobile applications in Indonesia, such as Tokopedia, Shopee, Bukalapak, and TikTok Shop as the population. Sample selection using purposive technique resulted in a sample size of 313 respondents. Test­ing was conducted using Confirmatory Factor Analysis (CFA) to determine the proposed dimensions of e-commerce mobile application service quality from previous research. The results of the study confirm six factors of mobile service quality in e-commerce applications: Application Design, Reliability, Responsiveness, Trust, Efficiency, and System Availability. Testing with the modified model provides higher fit criteria. ANOVA was used to compare components in each dimension. E-commerce service providers can use the re­sult to improve service quality. These improvements involve refining the ap­plication interface, ensuring reliability, responsiveness, security, efficiency, and system availability, aiming to boost user satisfaction, foster continued app usage, and fortify the service provider's reputation.
PELATIHAN GREEN BUSINESS SEBAGAI UPAYA MENINGKATKAN MOTIVASI GENERASI MUDA KARANG TARUNA DALAM BERWIRAUSAHA Pradana, Bayu Ilham; Ardian, Faril; Safitri, Rini
Kumawula: Jurnal Pengabdian Kepada Masyarakat Vol 8, No 1 (2025): Kumawula: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/kumawula.v8i1.56866

Abstract

Green business training is very important to implement, considering the challenges posed by the demographic bonus in Indonesia, which is dominated by a young, productive-age population but faces high unemployment rates and limited job opportunities. Green business, which combines business objectives with environmental sustainability, is seen as an opportunity that not only provides economic benefits but also enhances business value through environmentally friendly approaches. The purpose of this community service activity is to provide green business training to increase the motivation and interest in entrepreneurship among the younger generation, particularly in creating environmentally based business opportunities. The method used in this community service consisted of three stages: preparation, implementation, and evaluation. The training was conducted through theoretical and practical sessions involving youth participants from Karang Taruna, Mojolangu Village, Malang City. The training materials included ornamental plant cultivation, marketing through social media, and environmentally friendly product packaging techniques. The results of the community service showed a significant increase in participant motivation after attending the training. In addition, participants demonstrated a better understanding of the green business concept, as well as strong enthusiasm in applying this knowledge to start or develop environmentally based businesses. This training has proven effective in fostering interest in green business-based entrepreneurship among the younger generation, while also strengthening awareness of the importance of environmental conservation in the business world. Furthermore, the evaluation of results was conducted using a quantitative approach with the WarpPLS 8.0 analysis tool, based on data from 30 participants. Statistical tests showed that the training played a significant role as a direct predictor of entrepreneurial interest but did not act as a moderating variable between motivation and entrepreneurial interest. This indicates that while training directly increases participants' entrepreneurial interest, it does not strengthen the relationship between initial motivation and their interest in entrepreneurship. Pelatihan green business menjadi sangat penting untuk dilaksanakan mengingat tantangan bonus demografi di Indonesia, yang didominasi oleh generasi muda usia produktif namun dihadapkan pada tingginya angka pengangguran dan terbatasnya lapangan pekerjaan. Green business, yang menggabungkan tujuan bisnis dengan keberlanjutan lingkungan, dipandang sebagai peluang usaha yang tidak hanya memberikan keuntungan ekonomi, tetapi juga meningkatkan nilai usaha melalui pendekatan ramah lingkungan. Tujuan dari kegiatan pengabdian ini adalah untuk memberikan pelatihan green business guna meningkatkan motivasi dan minat wirausaha generasi muda, terutama dalam menciptakan peluang usaha berbasis lingkungan. Metode yang digunakan dalam pengabdian ini terdiri dari tiga tahapan: persiapan, pelaksanaan, dan evaluasi. Pelatihan dilakukan melalui sesi teori dan praktik yang melibatkan peserta dari pemuda Karang Taruna Kelurahan Mojolangu, Kota Malang. Materi pelatihan meliputi budidaya tanaman hias, pemasaran melalui media sosial, dan teknik pengemasan produk yang ramah lingkungan. Hasil pengabdian menunjukkan adanya peningkatan yang signifikan dalam motivasi peserta setelah mengikuti pelatihan. Selain itu, peserta juga menunjukkan pemahaman yang lebih baik tentang konsep green business, serta antusiasme yang tinggi dalam memanfaatkan pengetahuan ini untuk memulai atau mengembangkan usaha berbasis lingkungan. Pelatihan ini terbukti efektif sebagai upaya untuk menumbuhkan minat wirausaha berbasis green business di kalangan generasi muda, sekaligus memperkuat kesadaran akan pentingnya pelestarian lingkungan dalam dunia usaha. Berikutnya juga dilakukan evaluasi hasil dilakukan dengan pendekatan kuantitatif menggunakan alat analisis WarpPLS 8.0, berdasarkan data dari 30 peserta. Dari uji statistik, ditemukan bahwa pelatihan berperan signifikan sebagai prediktor langsung terhadap minat wirausaha, namun tidak berfungsi sebagai moderasi antara motivasi dan minat wirausaha. Hal ini menunjukkan bahwa meskipun pelatihan secara langsung meningkatkan minat wirausaha peserta, itu tidak memperkuat hubungan antara motivasi awal dan minat mereka untuk berwirausaha.