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The Influence of Employee Performance and Service Quality on Customer Satisfaction of PT Citra Buana Adi In East Jakarta Yuniarso, Yudi Budi; Estiningsih, Wening
Economics and Business Journal (ECBIS) Vol. 2 No. 3 (2024): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v2i3.131

Abstract

The aim of the research is to determine the influence of Employee Performance and Service Quality on customer Satisfaction at PT Citra Buana Adi workshop in East Jakarta. The method used was quantitative, through collecting questionnaire data on a sample of 35 respondents. From the results of the multiple linear regression test, there is a constant value of 4.170, a regression value for the employee performance variable of 0.260 and a regression value for the service quality variable of 0.288. This means that all independent variables have a direct influence on variable Y. The results of the calculation of the coefficient of determination show that there is an influence of 54.6%, meaning that Employee Performance and Service Quality have an influence of 54.6%. Meanwhile, the remaining 45.3% was influenced by other variables not included in this research. This proves that there is an influence of Employee Performance and Service Quality on Customer Satisfaction at PT Citra Buana Adi workshop in East Jakarta 
Kepercayaan Produk Halal Mempengaruhi Minat Beli Yang Berdampak Pada Keputusan Pembelian Riyadi, Sugeng; Yuniarso, Yudi Budi; Mansur, Mansur; Sari, Yuli Indah; Bahrudin, Bahrudin
Jurnal Ilmiah Global Education Vol. 6 No. 2 (2025): JURNAL ILMIAH GLOBAL EDUCATION, Volume 6 Nomor 2
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i2.3776

Abstract

This study aims to examine the influence of knowledge about halal products, religiosity, and halal labels on purchasing decisions, with purchase intention as a mediating variable. The research focuses on Muslim consumers from Generation Z and involves 450 respondents. A descriptive quantitative approach was employed, with data analysis processed using Smart PLS. The findings indicate that knowledge of halal products and religiosity have a positive and significant impact on purchase intention, while the halal label has no effect. Purchase intention was found to have a positive and significant impact on purchasing decisions, whereas knowledge of halal products and religiosity do not have a direct influence. Conversely, the halal label has a positive and significant effect on purchasing decisions. Additionally, purchase intention mediates the relationship between knowledge of halal products and religiosity on purchasing decisions but does not mediate the relationship between the halal label and purchasing decisions. These findings provide insights for producers to enhance the appeal of halal products among Muslim Generation Z consumers.
Pelatihan Intensif Perpajakan untuk Praktisi dan Mahasiswa dalam Rangka Peningkatan Kompetensi Pajak Estiningsih, Wening; Saripah, Saripah; Yuniarso, Yudi Budi; Bakti, Ilham Teruna
Jurnal Ragam Pengabdian Vol. 2 No. 2 (2025): Agustus
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/5t1d9p73

Abstract

This Brevet A and B training program aimed to enhance participants' competence in understanding and fulfilling taxation obligations, both in theory and practice. The training was held over nearly four months and involved 76 participants from diverse backgrounds, including university students, MSME actors, and finance staff. The methods used included lectures, discussions, case studies, and hands-on SPT filing using the e-Filing platform. Evaluation results indicated a significant improvement in participants’ understanding, with average scores increasing from 58.2 to 85.6. A total of 96% of participants reported the ability to independently file taxes, and over 85% understood tax classification and income tax calculation. Other outcomes included increased tax compliance awareness and readiness for professional challenges. Technical and non-technical constraints were addressed through adaptive and responsive strategies. This training has proven to be an effective and replicable model for applied tax empowerment.
Analisis Pengaruh Good Corporate Governance terhadap Kinerja Keuangan dengan Pendekatan Statistik Regresi Linear Berganda Estiningsih, Wening; Saripah, Saripah; Bakti, Ilham Teruna; Yuniarso, Yudi Budi
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 1 No. 3 (2025): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/yde91w35

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Good Corporate Governance terhadap kinerja keuangan perusahaan yang diukur melalui Return on Assets (ROA). Variabel independen dalam penelitian ini mencakup Dewan Komisaris Independen, Kepemilikan Manajerial, Kepemilikan Institusional, dan Komite Audit. Penelitian ini menggunakan pendekatan kuantitatif dengan metode regresi linear berganda dan pengolahan data dilakukan menggunakan program SPSS versi terbaru. Sampel yang digunakan sebanyak 40 perusahaan yang telah memenuhi kriteria purposive sampling. Hasil penelitian menunjukkan bahwa secara simultan, keempat variabel Good Corporate Governance berpengaruh signifikan terhadap ROA dengan nilai R Square sebesar 0,964. Hal ini menunjukkan bahwa 96,4% variasi ROA dapat dijelaskan oleh Dewan Komisaris Independen, Kepemilikan Manajerial, Kepemilikan Institusional, dan Komite Audit, sementara sisanya dijelaskan oleh faktor lain di luar model penelitian. Secara parsial, variabel Dewan Komisaris Independen dan Kepemilikan Manajerial terbukti berpengaruh signifikan terhadap ROA, sedangkan Kepemilikan Institusional dan Komite Audit tidak menunjukkan pengaruh signifikan. Temuan ini menegaskan pentingnya penerapan Good Corporate Governance yang efektif sebagai mekanisme pengawasan dan pengendalian untuk meningkatkan kinerja keuangan perusahaan.
Analysis Of The Factors Causing The Non-Dance Credit At PT Hemas Parama Yuniarso, Yudi Budi; Estiningsih, Wening
International Journal of Informatics, Economics, Management and Science Vol 2 No 2 (2023): IJIEMS (August 2023)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/ijiems.v2i2.1198

Abstract

The problem of bad credit is a serious issue in the banking industry that can have a significant impact on the financial health of a company. This study aims to analyze the factors that cause bad credit at PT. Hemas Parama. Literature review was conducted to understand the concept of bad credit, risk management theory, and the factors that cause bad credit that are generally identified in the banking industry. Through a review of the literature, factors such as economic factors, ineffective risk management, changes in customer conditions, and internal company factors have been identified as common causes of bad debts. In addition, best practices in managing credit risk and the role of technology and analytics in identifying risk factors are also obtained from the literature. This literature review describes an in-depth conceptual framework for analyzing the causes of bad credit at PT. Hemas Parama. This study has practical implications by generating a better understanding of the factors that can lead to bad credit in these companies. The results of this study can be used to formulate more effective risk management strategies and solutions that can help reduce the risk of bad credit. Thus, this research is expected to provide valuable insights for PT. Hemas Parama in overcoming bad credit challenges and improving company financial performance. Keywords: Bad credit Credit risk management Factors causing bad credit banking industry PT. Hemas Parama
Fluctuations on Cash Flow Statements of Public Companies in Indonesia. Astuty, Pudji; Priadana, Sidik; Estiningsih, Wening; Yuniarso, Yudi Budi
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 3 No 2 (2025): December
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v3i2.381

Abstract

This study aims to examine the effect of macroeconomic fluctuations on the cash flow statements of publicly listed companies in Indonesia. Using a panel data approach covering five public companies (AALI, UNVR, TLKM, ASII, and ICBP) over the period 2019–2023, the analysis employs the Common Effect Model (CEM). The independent variables include Gross Domestic Product (GDP), inflation rate, interest rate, and exchange rate, while the dependent variable is operating cash flow (CFO). Prior to estimation, classical assumption tests for multicollinearity and heteroskedasticity were conducted, confirming the validity and reliability of the model. The results indicate that GDP has a positive and significant impact on CFO, whereas inflation, interest rate, and exchange rate exert negative and significant effects. These findings suggest that macroeconomic conditions directly influence corporate liquidity and cash management. Companies need to implement proactive cash management strategies and hedging policies to mitigate risks associated with macroeconomic volatility. Furthermore, regulators should maintain economic stability to support corporate financial resilience. This study contributes to the empirical understanding of how macroeconomic variables affect corporate cash flows in emerging markets, particularly in Indonesia.
Pelatihan Power Point Guna Meningkatkan Kreativitas dalam Membuat Media Pembelajaran Pondok Pesantren Darussalam Irfanudin, Irfanudin; Yuniarso, Yudi Budi; Mansur, Mansur; Ningsi, Zeni Sepia
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 7 No. 1 (2026): Januari
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v7i1.1677

Abstract

The rapid development of information technology requires educators to utilize digital learning media that are attractive, creative, and able to enhance students’ understanding. However, in many Islamic boarding schools (pesantren), the integration of technology into the teaching process is still limited, resulting in less innovative instructional delivery. This community service program was conducted to improve the competence of teachers and prospective teachers at Daarussalam Islamic Boarding School, Depok City, particularly in designing digital learning media using Microsoft PowerPoint. The training consisted of three stages: planning, implementation, and evaluation. During the implementation stage, participants were introduced to basic PowerPoint features, effective educational visual design techniques, and the integration of Islamic values into the media content. Evaluation was carried out through questionnaires and participant feedback to assess the effectiveness of the program. The results indicated that the training was highly successful, as participants were able to produce their own digital learning media and expressed increased creativity in delivering instructional materials. Thus, this training program has a positive impact on improving the quality of learning at the pesantren and is expected to support the continuous development of educators’ digital literacy.