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Journal : International Journal of Multidisciplinary Reseach

THE IMPACT OF ACCREDITATION ON PERCEIVED SERVICE QUALITY IN EDUCATIONAL INSTITUTIONS: A STRATEGIC PERSPECTIVE Husna, Fatimatul; Holifah
International Journal of Multidisciplinary Reseach Vol. 1 No. 2 (2025): Juni
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This study examines how accreditation affects perceived service quality in schools, specifically looking at the strategy at SMP Nurul Jadid. In today's era, accreditation is essential to build public trust in educational institutions. We used a qualitative case study method, collecting data from observations, in-depth interviews with principals, teachers, students, and parents, and reviewing official documents. The main results of this study indicate that "A" accreditation acts as a major driver that changes many things. First, accreditation increases school trust and reputation, serves as tangible evidence of quality, influences parents' decisions, and generates pride within the school. Second, accreditation becomes a strategic key to obtain more resources and establish new partnerships, which ultimately improve school facilities and programs. Third, accreditation encourages the development of a curriculum that is more appropriate and focused on student needs, triggering innovation in teaching. However, we also found that there were various opinions from teachers, protests from some members of the community, and varied student academic results. This means that for accreditation to be truly successful, schools need good change management strategies, effective communication, and special attention to the needs of all parties. Academically, this study provides new insights by linking accreditation with Signaling Theory, Legitimacy Theory, and Social Capital Theory to explain how accreditation works at the junior high school level, filling a gap in research that often focuses on higher education. The limitations of this study are that it only takes one school sample and does not delve too deeply into the differences between groups of people. Therefore, further studies that are broader and use a variety of methods would be very helpful in making more targeted education policies.  
TQM-BASED WEB APPLICATION FOR OPTIMIZING ACADEMIC PLACEMENT ASSESSMENTS Holifah; Fatimatul Husna
International Journal of Multidisciplinary Reseach Vol. 1 No. 2 (2025): Juni
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This study aims to develop and analyze the effectiveness of a Total Quality Management (TQM)-based web application in optimizing academic placement assessments in Islamic boarding schools. The background of this study is based on general problems related to the low efficiency and accuracy of the manual placement test process. The study was conducted at the Darul Lughoh Islamic Boarding School using a descriptive qualitative approach. Data collection techniques include in-depth interviews, participant observation, and documentation, which are analyzed using the Miles interactive model, as well as the approaches outlined by Huberman and Saldaña (2014). The results of the study indicate that the implementation of a TQM-based system can improve the efficiency of assessment implementation, the accuracy of student placement based on initial competencies, and strengthen teacher and student participation in the entire assessment process. In addition, this system reflects TQM principles such as customer focus, continuous improvement, and data-driven decision making, which contribute to the creation of more measurable, transparent, and sustainable academic governance. These findings reinforce the urgency of developing a quality-based digital assessment system as a strategy to improve the quality of Islamic education. This study also recommends replication of similar models in other educational institutions as part of adaptive and technology-based academic management reform.