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All Journal IJIIS: International Journal of Informatics and Information Systems
Widadi, Wiwit Puja Marga
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Computer Science & IT

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Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ Shidqi, Shafirina Arsydini; Adha, Fatihilal; Novendri, Alia; Artanti, Freda Widya; Widadi, Wiwit Puja Marga; Subarkah, Fakhry; Tarwoto, Tarwoto
International Journal of Informatics and Information Systems Vol 6, No 4: December 2023
Publisher : International Journal of Informatics and Information Systems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/ijiis.v6i4.174

Abstract

The rapid development of information technology and excellent technology services have become the aspiration for everyone, organizations, institutions, and universities to support their activities, facilitate their tasks, and streamline their business processes. An enterprise organization needs to adapt to the current information technology trends. Managing IT services is a centralized method focusing on consumers' perspective of IT services towards a company's business. XYZ Company has implemented information technology specifically designed for users to manage service activities and process company administrative data. Service Operation is a lifecycle phase covering all day-to-day operations of IT service management. Based on research results on 3 processes, namely Event Management, Request Fulfillment, and Problem Management, there is a need to enhance the hardware, software, and infrastructure requirements to adequately meet the needs of XYZ Company for more effective work. Additionally, the need for implementing Standard Operating Procedures (SOP) and appropriate modules for employees is crucial to enhance their efficiency in utilizing information technology.
Co-Authors Adha, Fatihilal Artanti, Freda Widya Novendri, Alia Shidqi, Shafirina Arsydini Subarkah, Fakhry Tarwoto, Tarwoto