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All Journal Sharia Economic and Management Business Journal (SEMBJ)
Anugrah Mahesa, Khodijah
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Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Other

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The Effect of Corporate Social Responsibility (CSR) on the Profitability of Bank Muamalat Indonesia Period 2013-2016 Khumairoh, Diah; Anugrah Mahesa, Khodijah; Darti, Miya
Sharia Economic and Management Business Journal (SEMBJ) Vol. 4 No. 2 (2023): June
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/sembj.v4i2.1187

Abstract

The purpose of this study was to determine the effect and how much influence the Corporate Social Responsibility (CSR) program has on Profitability. Where profitability is proxied into Return on Asset (ROA) and Return on Equity (ROE) in the annual report of Bank Muamalat Indonesia publication in 2013-2016. Researchers used a quantitative approach with simple regression data analysis techniques using the SPSS version 16 program. The results showed that Corporate Social Responsibility (CSR) had a significant effect on Return on Asset (ROA) with a sig value. (0.030) <0.05 and the coefficient of determination is 22.1%. Corporate Social Responsibility (CSR) has no significant effect on Return on Equity (ROE) with a sig value. (0.654) > 0.05 and the coefficient of determination is 12.0%.
Analysis of Service Quality at Islamic Banks in Bengkulu City (Study at BSI Bank KC S. Parman 1) Anugrah Mahesa, Khodijah; Isnaini, Desi; Pahrudin
Sharia Economic and Management Business Journal (SEMBJ) Vol. 6 No. 1 (2025): February
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/sembj.v6i1.1226

Abstract

The aim of this research is to determine the service quality of Bank Syariah Indonesia KC S. Parman 1 Bengkulu. This research is field research using a descriptive qualitative approach. The data sources used in this research are primary data and secondary data. The data analysis technique used is data reduction, data presentation and drawing conclusions. The results of this research indicate that the services at the Indonesian sharia bank KC S. Parman 1 Bengkulu provide services for customers. This is demonstrated through 5 (five) factor dimensions, namely: tangible (physical evidence), Reability (reliability), Responsiveness (responsiveness), Assurance (guarantee) and Empaty (empathy). The results of this research indicate that the service quality of Bank BSI KC S. Parman 1 is quite satisfactory for customers. However, there are still several factors that can be improved, such as the mobile banking network which often has problems and the lack of ATM machine support. On the other hand, Bank BSI KC S. Parman 1 has carried out improvements and improvements to the facilities and services provided to customers every year.
Co-Authors Darti, Miya Isnaini, Desi Khumairoh, Diah Pahrudin