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All Journal Jurnal Ilmiah Manajemen Kesatuan Proceeding International Seminar of Islamic Studies
Tarigan, Kevin
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Religion Arts Astronomy Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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MODEL OF THE RELATIONSHIP BETWEEN EMPLOYEE ENGAGEMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE WORKFORCE LAU GUMBA TOURISM INDUSTRY, BERASTAGI DISTRICT Wakhyuni, Emi; Nurhayati, Siti; Rafianti, Fitri; Tarigan, Kevin
Proceeding International Seminar of Islamic Studies INSIS 6 (February 2024)
Publisher : Proceeding International Seminar of Islamic Studies

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Abstract

Employee engagement is a concept that describes the level of employee involvement in their work. Organizational citizenship behavior is employee behavior that is not explicitly defined in the employment contract, but contributes positively to organizational effectiveness. This study aims to analyze the relationship model of employee engagement with the tourism industry workforce of Lau Gumba Village, Berastagi District. This study used a survey method with respondents as many as 20 workers of the Lau Gumba Village Tourism Industry. The results showed that employee engagement has a positive and significant influence on organizational citizenship behavior. In addition, this study also found that there are two mediating variables that affect the relationship between employee attachment and organizational citizenship behavior, namely; quality of labor relations and perception of fairness. The quality of good working relationships between Lau Gumba Village tourism industry workers and their leaders can increase the attachment of all workers which in turn can improve organizational citizenship behavior. High perceptions of fairness can also increase workforce engagement which in turn can improve organizational citizenship behavior. Based on the results of this study, it is recommended to the Lau Gumba Village Government to increase the engagement of the tourism industry workforce by improving the quality of labor relations and perceptions of justice. Increasing workforce engagement can be done in various ways, such as providing opportunities for self-development, creating a positive work environment, and providing fair rewards.
Authentic Leadership and Fun Workplace Influence on Tourism Performance: The Mediating Role of Employee Engagement Wakhyuni, Emi; Nurhayati, Siti; Rafianti, Fitri; Tarigan, Kevin
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 3 (2025): JIMKES Edisi Mei 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i3.3259

Abstract

This study aims to analyze the influence of Authentic Leadership and Fun Workplace on the Performance of Tourism Industry Workers, by considering the role of Employee Engagement as a mediator. The location of the study was conducted in a certain area. The sample used in this study was 60 respondents. The data will be analyzed using statistical techniques such as path analysis to test the influence of independent variables on dependent variables through mediators. The results of the study indicate that based on direct testing, Authentic Leadership has a significant positive effect on Employee Engagement. Authentic Leadership has a significant positive effect on Tourism Industry Worker Performance. Employee Engagement has a significant positive effect on Tourism Industry Worker Performance. Fun Workplace has a significant positive effect on Employee Engagement. Fun Workplace has a significant positive effect on Tourism Industry Worker Performance. Based on the results of the mediation test, Authentic Leadership has a significant positive effect on Tourism Industry Worker Performance through Employee Engagement. Fun Workplace has a significant positive effect on Tourism Industry Worker Performance through Employee Engagement.
Co-Authors Rafianti, Fitri Siti Nurhayati Wakhyuni, Emi