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PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN APOTEK CANGKIRAN Lestari, Nadia Anggi; Erki Arfianto; Ningtyas, Ery Ardiyanti
JIFI (Jurnal Ilmiah Farmasi Imelda) Vol. 8 No. 1 (2024): JIFI (Jurnal Ilmiah Farmasi Imelda)
Publisher : Universitas Imelda Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52943/jifarmasi.v8i1.1756

Abstract

Health is an important factor in life because with health, everyone is able to carry out activities smoothly without any interference (Kuniano, 2015). To support this health, health facilities are needed, one of which is a pharmacy. A pharmacy is one of the pharmaceutical service facilities as a place of practice for pharmacists. Pharmacy practitioners must know how to make pharmaceutical activities provide satisfaction and benefits for patients or consumers by providing complete drug information, comfortable facilities, communicating in easy-to-understand language, being able to understand consumer needs, appearing polite and courteous, friendly in conveying information, and providing fast and precise service to patients or consumers. Customer perceptions of prices, for example expensive, cheap or appropriate, have a strong influence on purchasing interest and purchase satisfaction (Herlina & Tugiono, 2021). The aim of the research was to ascertain how customer satisfaction at Cangkiran Pharmacy is impacted by pricing and service quality. However, it should be based on an Islamic perspective for pharmaceutical service activities to run with blessings and goodness. This research uses a quantitative approach method, which is a process of seeking knowledge with data in the form of numbers as a tool in analyzing information related to something to be known. Data is collected through the use of written questions (questionnaires).
PENERAPAN KONSEP HARGA OBAT DAN ETIKA PELAKU BISNIS MENURUT PERSPEKTIF ISLAM DI APOTEK Erki Arfianto; risda hayati; Zamal Daud Dandhy; Indriyati Hadi Sulistyaningrum
JOURNAL OF PHARMACEUTICAL (JOP) Vol. 4 No. 1 (2026): Journal of Pharmaceutical (JOP)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) UNIVERSITAS JENDERAL ACHMAD YANI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/jop.v4i1.2124

Abstract

Pharmaceutical services are essential in guaranteeing the availability of medicines that are safe, effective, and affordable. Nevertheless, in real practice, the pharmaceutical sector is often influenced by profit-oriented pricing strategies that may contradict ethical principles. This study aimed to assess the compliance of oral generic drug prices with the government’s Maximum Retail Price (MRP) policy and to analyze the integration of Islamic business ethics in pharmacy services at Waras Barokah Pharmacy. The research employed a descriptive qualitative and non-experimental quantitative design. Quantitative data were collected from 60 samples of oral generic drugs and analyzed by comparing Pharmacy Selling Prices (PSP) with MRP using Microsoft Excel. Qualitative data were obtained through interviews, observations, and document reviews, and further analyzed based on the four Islamic ethical values: Siddiq (honesty), Amanah (trustworthiness), Tabligh (transparency), and Fathanah (wisdom). Results showed that most generic drug prices were within the MRP threshold and the pharmacy consistently applied Islamic ethical principles. In conclusion, Waras Barokah Pharmacy demonstrates successful integration of regulatory compliance and Islamic ethics, offering a replicable model of shariah-compliant pharmaceutical practice.