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All Journal Journal Industrial Servicess Journal of Systems Engineering and Management
Anggraeni, Shanti Kirana
Sultan Ageng Tirtayasa University
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Evaluating service performance at a community health center: Promethee and Lean Service methodologies Febianti, Evi; Anggraeni, Shanti Kirana; Zhen, Alya Rahmayani; Wahyuni, Nuraida; Ekawati, Ratna
Journal Industrial Servicess Vol 9, No 2 (2023): October 2023
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36055/jiss.v9i2.21889

Abstract

Puskesmas XYZ, situated in Cilegon City, serves one or multiple sub-districts as a primary healthcare facility, boasting a commendable performance rating of 3.66. To elevate service quality, the Mayor of Cilegon has suggested transitioning to the Regional Public Service Agency system, granting the health center operational autonomy apart from local government dependencies. Despite its laudable performance, Puskesmas XYZ requires enhancements to adopt the BLUD system, as indicated in Cilegon's 2020 Public Service Assessment Report. The report highlights six areas necessitating improvement: service policies, professional human resources, information systems, facilities, and infrastructure, as well as consultation and complaint mechanisms. This study aims to assess and prioritize improvement strategies using the Servperf model and PROMETHEE method. PROMETHEE calculations identified 10 alternatives with negative net flow: E4, RS2, TA3, E3, E5, AS2, RS3, AS1, RS4, and E1. Moreover, the process definition mapping identified 5 alternatives with activity flows across administration, general polyclinic, and pharmacy sections. This breakdown includes 11 activities as VA, 7 as NVA, and 2 as NNVA. Additionally, a root cause analysis (RCA) employing the 5 Whys method was conducted to identify issues and propose viable enhancements for Puskesmas XYZ. These measures aim to empower the health center, fortify its services, rectify weaknesses, and ultimately bolster healthcare provisions for the community.
Pengukuran Kinerja Perusahaan Secara Finansial Pada Perusahaan Tambang Batu Bara di Indonesia Hermawan, Galih Prihasetya; Sutjiadi, Bernard Christoper; Astrabuwono, Muhamad Oki; Anggraeni, Shanti Kirana; Setiawan, Hadi; Hapsari, Ayuningtyas Woro
Journal of Systems Engineering and Management Vol 4, No 1 (2025)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/joseam.v4i1.31451

Abstract

Lingkungan bisnis yang dinamis menantang investor untuk memilih perusahaan yang tepat sebagai tujuan investasi. Pengukuran kinerja perusahaan menjadi langkah penting untuk menilai keberhasilan investasi. Penelitian ini menganalisis kinerja keuangan tiga perusahaan tambang batu bara terkemuka di Indonesia, yaitu PT Adaro Energy Indonesia Tbk (ADRO), PT Byan Resources Tbk (BYAN), dan PT Indo Tambangraya Megah Tbk (ITMG), menggunakan rasio profitabilitas, likuiditas, dan aktivitas. Hasil analisis menunjukkan bahwa BYAN memiliki efisiensi tertinggi dalam pengelolaan aset dan modal, dengan Return on Investment sebesar 204,98% dan Net Profit Margin sebesar 35,73%. ITMG unggul dalam efisiensi penggunaan aset tetap dengan Fixed Asset Turnover sebesar 2,81. ADRO menonjol dalam pengelolaan persediaan dengan Inventory Turnover sebesar 34,96. Dari segi likuiditas, ADRO memiliki rasio yang stabil dan ideal, sementara ITMG mencatat angka tertinggi meskipun kurang efisien. Selain itu, analisis potensi kebangkrutan menggunakan Z-Score, X-Score, dan S-Score dilakukan untuk mengidentifikasi risiko keuangan. Kesimpulan penelitian menunjukkan bahwa BYAN unggul dalam profitabilitas dan efisiensi meski memiliki risiko likuiditas, ITMG menawarkan keamanan finansial dengan likuiditas tinggi tetapi profitabilitas lebih rendah, sedangkan ADRO memberikan keseimbangan antara likuiditas, profitabilitas, dan risiko, meskipun efisiensinya masih perlu ditingkatkan. Pemilihan saham harus disesuaikan dengan tujuan investasi dan toleransi risiko investor untuk mencapai hasil optimal.
Co-Authors Astrabuwono, Muhamad Oki Febianti, Evi Hapsari, Ayuningtyas Woro Hermawan, Galih Prihasetya Ratna Ekawati Setiawan, Hadi Sutjiadi, Bernard Christoper Wahyuni, Nuraida Zhen, Alya Rahmayani