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All Journal Gemilang: Jurnal Manajemen dan Akuntansi Journal of International Multidisciplinary Research
Reska Neta Febriyana
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Analisis Tingkat Profil Risiko, Rentabilitas, Permodalan Dan Good Corporate Governance Pada Keuangan PT Sinarmas Asuransi Muhammad Fatihhul Wijdan; Fadhlan Ramadhan; Lince BR Sembiring; Reska Neta Febriyana; Shinta Shintia Dewi
Journal of International Multidisciplinary Research Vol. 2 No. 6 (2024): Juni 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr553

Abstract

Penilaian kesehatan keuangan perusahaan asuransi meliputi indikator Profil Risiko, Rentabilitas, Permodalan, dan Good Corporate Governance. Penelitian ini menggunakan metode deskriptif kuantitatif untuk menganalisis data laporan keuangan bulanan PT Sinarmas Asuransi tahun 2023. Hasil analisis menunjukkan bahwa PT Sinarmas Asuransi memiliki manajemen risiko yang kuat, portofolio investasi yang solid, dan strategi diversifikasi yang efektif, sehingga mampu mempertahankan posisinya di industri asuransi. Transparansi dalam tata kelola perusahaan mendukung operasi yang efektif dan efisien dengan para pemangku kepentingan.
Pengaruh Store Atmosphere dan Product Quality terhadap Kepuasan Pelanggan Kopi Sulfan Jakarta Pusat Reska Neta Febriyana; Fazhar Sumantri; Theysa Sahlani Pratiwi
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.2479

Abstract

This study aims to analyze the influence of store atmosphere and product quality on customer satisfaction at Kopi Sulfan Central Jakarta. The research method used a quantitative approach with non-probability sampling technique through accidental sampling of 100 respondents. Data was collected using a questionnaire with a 5-point Likert scale and analyzed using multiple linear regression with SPSS version 27. The results showed that store atmosphere has a positive and significant effect on customer satisfaction (t count 4.408 > t table 1.984; sig. <0.001). Product quality also has a positive and significant effect on customer satisfaction (t count 7.108 > t table 1.984; sig. <0.001). Simultaneously, both variables have a significant effect on customer satisfaction (F count 203.200 > F table 3.090; sig. <0.01). The coefficient of determination shows that store atmosphere and product quality can explain 80.7% of the variation in customer satisfaction. This study concludes that coffeeshop management needs to pay attention to both aspects simultaneously to create optimal customer satisfaction.
Co-Authors Fadhlan Ramadhan Fazhar Sumantri Lince BR Sembiring Muhammad Fatihhul Wijdan Shinta Shintia Dewi Theysa Sahlani Pratiwi