Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Journal of International Multidisciplinary Research Jurnal Riset Multidisiplin Edukasi
Desmon Baginda Silaen
Unknown Affiliation
Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Kinerja Realisasi Anggaran Belanja Pada Kementerian Perhubungan Tahun 2021 Amalia Aldira Arifin; Desmon Baginda Silaen; Devi Damayanti; Dodi Ikin Saputra
Journal of International Multidisciplinary Research Vol. 2 No. 7 (2024): Juli 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr744

Abstract

Analisis atas penganggaran dan realisasi anggaran pada Laporan Keuangan Tahun 2021 Kementerian Perhubungan menunjukkan beberapa aspek penting dalam pengelolaan dana publik sektor transportasi. Perbedaan signifikan antara estimasi dan realisasi anggaran penerimaan negara bukan pajak mengindikasikan perlunya peninjauan ulang proses perencanaan pendapatan untuk akurasi estimasi dan efektivitas pengelolaan. Ketidaksesuaian anggaran belanja dan realisasinya menekankan pentingnya efisiensi penggunaan dana publik. Pengalokasian dana bantuan sosial yang tidak terealisasi menunjukkan kebutuhan peninjauan kebijakan untuk mendukung masyarakat rentan. Analisis ini menekankan pentingnya transparansi, akuntabilitas, dan kebijakan responsif dalam pengelolaan anggaran sektor transportasi untuk memastikan efektivitas dan efisiensi penggunaan dana publik.
Penerapan Customer Satisfaction Index (CSI) oleh PT Nusantara TV Sebagai Alat Ukur Layanan Dalam Meningkatkan Loyalitas Pemirsa Desmon Baginda Silaen
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 10 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Oktober 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i10.1061

Abstract

This study aims to analyze the implementation of the Customer Satisfaction Index (CSI) by PT Nusantara TV in measuring the quality of broadcast services and its contribution to audience loyalty. This research uses a descriptive quantitative approach with primary data obtained through questionnaires distributed to 200 respondents in Jakarta. The results show that the Customer Satisfaction Index, which consists of customer expectations, performance perception, and overall satisfaction indicators, has a significant positive relationship with audience loyalty. This finding indicates that systematic satisfaction measurement can serve as a strategic tool to maintain and enhance audience loyalty amid digital media competition. This study recommends improving program quality, interactivity, and data-driven approaches to address the needs of young audiences.
Co-Authors Amalia Aldira Arifin Devi Damayanti Dodi Ikin Saputra