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All Journal JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Airlangga Development Journal
Subhekti, Erika Fajar
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Education Social Sciences

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Corporate Morality: A Systematic Review and Future Research Directions Subhekti, Erika Fajar; Subhekti, Erick Fajar; Nadia, Fiona Niska Dinda
JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Vol. 9 No. 2 (2024): JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan)
Publisher : Graduate Program Magister Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmksp.v9i2.16645

Abstract

The purpose of this study is to systematically review previous research on corporate morality, which is still under-researched. This research is to fill the literature gap and become a comprehensive understanding of corporate morality in the business environment. This study searched all publications examining corporate morality published from 1988 - 2023. A total of 13 studies from 23 articles were found from the Scopus database. This study found that corporate morality is the moral and ethical principles adopted by a company to direct its business actions and decisions. In addition, the findings of this study also managed to establish several factors that make up corporate morality as antecedents and impacts of corporate morality. However, this literature review only uses 1 database, namely Scopus, so further research can expand the scope of articles reviewed by using other data sources. This research contributes to helping academics and practitioners create more moral business plans.
COMMUNITY PERCEPTIONS OF SERVICE QUALITY AT THE SADIA VILLAGE OFFICE, BIMA CITY Subhekti, Erika Fajar; Subhekti, Erick Fajar; Nadia, Fiona Niska Dinda; Tamaya, Nyi Dela
Airlangga Development Journal Vol. 9 No. 2 (2025): AIRLANGGA DEVELOPMENT JOURNAL
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/adj.v9i2.73038

Abstract

Public services at the urban village level play a strategic role in reflecting the presence of the state and influencing the level of community satisfaction. However, in practice, public services still face challenges in terms of responsiveness, clarity of procedures, and apparatus attitudes. This study aims to explore community perceptions of service quality at the Sadia Village Office, Bima City. The approach used was descriptive qualitative, with data collection through in-depth interviews, direct observation, and documentation. Informants were selected purposively based on direct experience of receiving village services. The results showed that service quality was influenced by several main factors, namely the friendly and communicative attitude of officers, clarity of procedures, limited service facilities, and service speed. These findings were analyzed based on the five dimensions of SERVQUAL, and showed that non-technical aspects such as empathy and interpersonal communication play an important role in shaping community satisfaction. The conclusion of this study is that although services in Kelurahan Sadia are generally considered quite good, improvements in technical aspects and provision of facilities are still needed to improve the overall quality of public services
Co-Authors Subhekti, Erick Fajar Tamaya, Nyi Dela