Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Harahap, Erika Maryanti
Unknown Affiliation
Nursing Public Health Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Outpatient Health Services on the Satisfaction of Health BPJS Participants at the Huraba Health Center, Angkola Timur Sub-District in 2023 Harahap, Erika Maryanti; Harahap, Juliandi; Yuniati, Yuniati
PROMOTOR Vol. 7 No. 1 (2024): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i1.602

Abstract

This study analyzes the impact of outpatient health services on the satisfaction of BPJS Health participants at the Huraba Community Health Center, East Angkola District in 2023. Factors including responsiveness, reliability, guarantee, care, and physical evidence of service are explored to determine their influence on patient satisfaction. The research method used is quantitative with a cross sectional study approach. Primary data was collected through questionnaires distributed to patients, while secondary and tertiary data were obtained from documentation and trusted sources. The results of the analysis show that the aspects of responsiveness, reliability, assurance and caring have a significant influence on patient satisfaction, while physical evidence does not show a strong correlation.
Co-Authors Harahap, Juliandi Yuniati Yuniati