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Mora, Indo
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Journal : JURNAL PSYCHOMUTIARA

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PENGARUH KUALITAS LAYANAN KONSUMEN TERHADAP KEPUASAN PELANGGAN DI CHATIME CEMARA MEDAN Mora, Indo; Loi, Kesabaran
JURNAL PSYCHOMUTIARA Vol. 6 No. 2 (2023): Jurnal Psychomutiara
Publisher : Psikologi Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/psikologi.v6i2.5243

Abstract

The need for food, which is a basic human need and the increasing number of Indonesian population, makes business a very popular choice in Indonesia, so that business actors increase every year. In the business world, of course, a strategy is needed that can trigger the attraction of customers, one of which is in the service sector. Service is a very influential aspect in a business that is run in order to achieve and win the competition in the business world. A company's success is influenced by aspects of service quality that are correctly handled since they can increase client satisfaction. client satisfaction is an evaluation that occurs after a purchase; if it is met, client loyalty will develop, making it crucial for the business. This study set out to objectively investigate and ascertain how customer happiness at Chatime Cemara Medan is impacted by service efficacy. The research method used in this study is a quantitative research method. The place of research was conducted in Chatime Cemara Medan. In this study, the authors distributed questionnaires with a sample size of 40 people. From the results of research conducted by the author on the impact of Chatime Cemara Medan's service performance on client satisfaction, it shows that the value of the coefficient of determination (R2) is 0.781 or 78.1% indicating the effect of service effectiveness on customer satisfaction with a sig. value of 0.000 < 0.05.
HUBUNGAN DUKUNGAN KELUARGA DENGAN PENERIMAAN DIRI PADA RESIDEN REHABILITASI DI LRPPN BHAYANGKARA INDONESIA MEDAN Ningsih, Siska Dwi; Mora, Indo; Ramadhani, Sri; Tarihoran, Mia Solistika
JURNAL PSYCHOMUTIARA Vol. 5 No. 1 (2022): Jurnal Psychomutiara
Publisher : Psikologi Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/psikologi.v5i1.3272

Abstract

After receiving the status of being a resident and undergoing the rehabilitation process, the negative stigma they received from the community had an impact on their self-assessment. During the pandemic, which limits the scope of socialization and activities as well as government programs for lock down, of course it will limit the number of visits by family members, reducing resident interactions with people from outside rehabilitation. Research This research on "The Relationship between Family Support and Self-Acceptance in Rehabilitation Residents at LRPPN Bhangkara Indonesia Medan" aims to see the relationship between family support and self-acceptance of Rehabilitation residents. The type of research used is quantitative research. It is called quantitative because the research data is in the form of numbers and data analysis uses statistics. The sample taken in this study is the rehabilitation resident of LRPPN Bhayangakara Indonesia, Medan who has undergone the rehabilitation process with a total of 26 people. Based on the results of the study, the value of R = 0.331 indicates the relationship between the two variables is in the low category. The resident's family support is not related to the self-acceptance of the rehabilitation resident of LRPPN Bhyangkara Indonesia Medan
PENGARUH KONTROL DIRI TERHADAP KECANDUAN GAME ONLINE PADA MAHASISWA SEMESTER VI PROGRAM STUDI FARMASI FAKULTAS FARMASI DAN ILMU KESEHATAN UNIVERSITAS SARI MUTIARA INDONESIA Mora, Indo; Ramadhani, Sri; Tobing, Laksana; Laia, Mesradine
JURNAL PSYCHOMUTIARA Vol. 5 No. 1 (2022): Jurnal Psychomutiara
Publisher : Psikologi Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/psikologi.v5i1.3274

Abstract

Online game addiction is a dependence on something that is done repeatedly and is very difficult to stop which will have a negative impact by showing an attitude continuously by withdrawing. This research was conducted with the title of the effect of self-control on online game addiction in sixth students of the pharmacy study program, faculty of pharmacy and health sciences, University of Sari Mutiara Indonesia. This research was carried out in the Pharmacy Study Program, Faculty of Pharmacy and Health Sciences, University of Sari Mutiara Indonesia batch 2018 with a total sample of 69 people with a population of no more than 219 people. The sampling technique used was purpose sampling. The research was conducted using a quantitative approach. Data collection techniques using a questionnaire with a Likert scale model. The results showed that there was an effect of self-control on online game addiction with a high correlation categorization
Co-Authors Dwi Ningsih, Siska Jihan Diafatma Laia, Mesradine Loi, Kesabaran Meliala, Sinarsi Ningsih, Siska Dwi Nursiti, Dwi Ramadhani, Sri Ruth Donda E. Panggabean Sinarsi Tarihoran, Mia Solistika Tobing, Laksana