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Upaya Peningkatan Pelayanan Melalui Room Attendant di Hotel Grand Mercure Solo Baru Octaviani Gita Putri; Bartolomeus Herawan Mintardjo; Dewi Hermawati Wahyuningsih; Denny Asmara; Aulia Firmansyah
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 3 (2023): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i3.1219

One of the factors that influences guest satisfaction is service quality. One effort to improve service quality is through the Housekeeping Department, in the Room Attendant section. These efforts can be enhanced through management and operational levels. Therefore, it is important to know the efforts made by the Grand Mercure Solo Baru Hotel to improve the quality of hotel services through the Room Attendant section. The research approach used in this research is a qualitative research approach. Primary data through direct observation in the field, in-depth interviews with sources, Executive Housekeeper, Casual Housekeeping Supervisor, field documentation in the form of field photos, and official documents provided legally. Secondary data uses articles, books and so on. The research instruments used in this research were observation and in-depth interviews. Data were analyzed by data reduction, data presentation, drawing conclusions and verification, final conclusions. Based on research, it was found that efforts to improve the quality of room attendant services through the managerial level are to hold routine training every 4 months, tightening the SOP for Room Attendants. At the operational level, the focus is on employee attitudes towards guests, including a clean and neat appearance according to SOPs and behavior with the 5S principles (smile, greet, salute, be polite, courteous).

IMPLEMENTASI SAPTA PESONA DI TAMAN BALEKAMBANG SURAKARTA Bartolomeus Herawan Mintardjo
Nawasena: Jurnal Ilmiah Pariwisata Vol. 1 No. 2 (2022): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Surakarta or commonly known as the city of Solo has an amazing variety of tourist destinations. One of them is Balekang Park. Balekambang Park has an interesting development history and has a large enough area to make it a catchment and lung of the city of Surakarta. In the implementation of tourism activities, it is certainly not good if you miss one of the important concepts, namely Sapta. Sapta pesona itself consists of 7 elements, namely safe, clean, orderly, cool, beautiful, suave, and memorable. With the realization of all existing elements, it will certainly have a positive impact on managers and tourists for the sustainability of tourism activities in the long term.

STRATEGI ADAPTASI PEMANDU WISATA DI TAMAN NASIONAL TANJUNG PUTING (TNTP) PROVINSI KALIMANTAN TENGAH DALAM MENGHADAPI PANDEMI COVID-19 Bartolomeus Herawan Mintardjo
Nawasena: Jurnal Ilmiah Pariwisata Vol. 1 No. 2 (2022): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Penelitian ini bertujuan untuk: menganalisis kondisi sosial ekonomi pramuwisata di Taman Nasional Tanjung Puting sebelum dan selama Pandemi COVID-19 serta menganalisis strategi adaptasi Pramuwisata dalam menghadapi Pandemi COVID-19. Penelitian ini menggunakan metode deskriptif kualitatif melalui wawancara terstruktur, observasi dan dokumentasi. Hasil kajian menunjukkan: profesi pemandu wisata memiliki potensi yang besar, terlihat dari tingginya permintaan jasa tersebut dan pendapatan yang menjanjikan. Pandemi COVID-19 berdampak besar pada profesi, pemandu wisata kehilangan pekerjaan, pendapatan menurun, dan gaya hidup berubah. Untuk bertahan di tengah kondisi tersebut, berbagai strategi adaptasi telah dilakukan seperti mencari alternatif pekerjaan, mengelola aset dan pengeluaran, memaksimalkan bantuan pemerintah, memberikan pelatihan sesuai kebutuhan pramuka di era new normal, selalu memberikan informasi terkini. tentang pariwisata. Pramuwisata memiliki peluang yang baik namun masuknya pandemi COVID-19 sangat berdampak pada profesi ini, menghadapi kondisi tersebut para pramuwisata bersama HPI (Himpunan Pramuwisata Indonesia) melakukan berbagai strategi adaptasi untuk bertahan di tengah pandemi COVID-19

PERAN ORIENTASI PELANGGAN DEPARTEMEN SALES DAN MARKETING DALAM MENINGKATKAN PENDAPATAN DI PETIT BOUTIQUE HOTEL SOLO Bartolomeus Herawan Mintardjo
Nawasena: Jurnal Ilmiah Pariwisata Vol. 1 No. 3 (2022): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v1i3.391

The purpose of this study was to determine the role of customer orientation carried out by the sales and marketing department to increase revenue at Petit Boutique Hotel Solo, using qualitative descriptive research methods with data collection techniques through observation and interviews. The result of this research is that the orientation role applied by the sales and marketing department has succeeded in increasing revenue for Petit Boutique Hotel Solo. In addition to customer orientation that is applied to increase revenue, the sales and marketing department of Petit Boutique Hotel Solo uses a sales funnel to see customer prospects which will later become potential new markets that can help increase revenue at Petit Boutique Hotel Solo.

PENGARUH KENYAMANAN RUANG PULIK, PELAYANAN DAN FASILITAS TAMAN JAYAWIJYA MOJOSONGGO DI SURAKARTA TERHADAP KEPUASAN WISATAWAN Bartolomeus Herawan Mintardjo
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.773

The aim of this study is to know the influence of public space conveniences (X1), services (X2), and facilities (X3) in Jayawijaya Park on tourist satisfaction (Y). Jayawijaya Park is one of the tourist destinations developed by Local Government.. The type of this research is quantitative, in which the visitors of Jayawijaya Park become the population. Data collection techniques used are questionnaires, interviews, documentation, and literature study. The sample used was 100 respondents (Convenience Sampling) that encountered Jayawijaya Park on February 2023. The data analysis technique used is multiple linear regression which passed the classic assumption with the equation Y= -3,045 + 0,210X1 + 0,177X2 + 0,206X3 + e result. Tested by partial test (test-t), simultaneous test (test-F), and coefficient of determination test using SPSS 26 version showed positive influence and also effect of Variable X on Y is 65,6%. This research can bring knowledge or information to the readers, managers, or visitors of Jayawijaya Park and even reference for the next research. This research also can be a reference and evaluation material for the managers to upgrade and maintain the conveniences of public spaces, services, and facilities to create a sustainable tourist area that leads to positive feedback from the visitors.

Analisis Implementasi Standar Operasional Prosedur Pembersihan Kamar Tamu di Palm Homestay Kuta Lombok Octaviani Gita Putri; Suryani Wardtul Jannah; Bartolomeus Herawan Mintardjo; Agus Gunawan; Dewi Hermawati Wahyuningsih; Aulia Firmansyah
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 3 (2025): September : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i3.545

Amidst increasing guest expectations for accommodation cleanliness and comfort, the implementation of standard operating procedures (SOPs) in housekeeping services has become a crucial aspect in the hospitality industry. Good guest room cleanliness not only enhances comfort but also strengthens an accommodation's image and reputation. One example of an accommodation that implements a room cleaning SOP is Palm Homestay Kuta Lombok. This study aims to analyze the implementation of the SOP for guest room cleaning at Palm Homestay Kuta Lombok, evaluate the extent to which the SOP is implemented, and identify problems encountered and possible solutions for improvement. The research method used in this study is a qualitative approach with data collection techniques through observation, interviews, and documentation. Observations were conducted directly in the field to assess how the room cleaning SOP is implemented, while interviews were conducted with housekeeping staff and management to obtain their perspectives on obstacles and solutions encountered in the cleaning process. The documentation collected includes written SOPs and supervisory notes conducted by management. Based on the research results, the implementation of the room cleaning SOP at Palm Homestay Kuta Lombok can be said to be running quite well. However, several obstacles remain, such as inappropriate placement of amenities, inconsistent dusting methods, and limited cleaning equipment. These obstacles can impact the quality of room cleaning and guest comfort. Although improvements have been made, such as regular supervision and more consistent use of cleaning equipment, employee training still needs to be maximized. As a solution, this study recommends optimizing the budget allocation for employee training, with the aim of improving staff skills and understanding of the implemented SOPs.

PENGEMBANGAN WISATA EDUKASI BERKELANJUTAN: STUDI KASUS DI MUSEUM RADYA PUSTAKA Bartolomeus Herawan Mintardjo
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 2 No. 2 (2022): Juni : Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v2i2.423

Radyapustaka Museum is oldest museum and popular destination for educational tourism. But there are various obstacles so that in the implementation, educational tourism in Radyapustaka Museum has not been optimal so that need for the development of sustainable educational tourism model that can benefit both the visitors of the museum and the museum. Methods in this study using qualitative methods. Qualitative methods are used to obtain data based on factual conditions that occur, field observations, interviews and literature studies. The results in this study resulted in a new model for sustainable education in the Museum of Radyapustaka which refers to museum education policies, education and sustainable tourism indicators.

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