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All Journal Jurnal Ilmiah Cakrawarti Journal of Social Science
Sudiarkajaya, I Made
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Social Sciences

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Journal : Journal of Social Science

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Analysis Of Government Goods/Services Procurement Services At Regional Implementation Unit Iv, Bureau Of Procurement And State Property Management Services (BLPPBMN), Ministry Of Transportation Wiratama, I Nyoman Adi; Sudiarkajaya, I Made; Kurniawan , I Gde Surya
Journal Of Social Science (JoSS) Vol 4 No 8 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i8.487

Abstract

This study aims to analyze the public procurement services at the Regional Implementing Unit IV of the Bureau of Procurement Services and State-Owned Goods Management (BLPPBMN) under the Ministry of Transportation, focusing on service quality, efficiency, transparency, and user satisfaction. A qualitative descriptive method with a case study approach was used. The findings indicate that while the e-procurement system has been implemented to enhance efficiency and transparency, several challenges remain, including process delays, technical issues, and limited personnel competence. The quality of service is considered adequate but still needs improvement, particularly in responsiveness and communication clarity. Key factors influencing procurement effectiveness include personnel competence, proper planning, and active participation from service providers. The study recommends strengthening human resource training, optimizing the electronic system, and improving supervision and accountability at all stages of the procurement process. The results are expected to contribute to enhancing procurement systems at BLPPBMN and other related government institutions.
Implementation of Public Policy for Electronic-Based Business Licensing Services at The Bangli Regency Investment Office and PTSP Sri Irawati, Ni Luh Komang; Sudiarkajaya, I Made; Majuarsa , I Wayan
Journal Of Social Science (JoSS) Vol 4 No 8 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i8.503

Abstract

This study aims to analyze the implementation of electronic business licensing policies at the Bangli Regency Investment and One-Stop Integrated Services Office (DPMPTSP). This research focuses on three main aspects: the policy implementation process, the challenges faced, and the efforts made to improve the quality of business licensing services through the Online Single Submission – Risk Based Approach (OSS-RBA) system. This study uses a descriptive qualitative method, employing in-depth interviews, observations, and document analysis. The findings show that although the OSS-RBA policy has been implemented, it has not achieved optimal results. Key challenges include low digital literacy among the public, limited IT infrastructure, uneven technical capacity of human resources, and a lack of integration between national and regional licensing systems. In response, DPMPTSP Bangli has undertaken several initiatives, such as providing OSS assistance services, in-house technical training, and developing digital-based public communication. The study concludes that the successful implementation of OSS-RBA is highly dependent on technological readiness, bureaucratic competence, and effective inter-agency coordination.
Co-Authors Kurniawan , I Gde Surya Kurniawan, I Gde Surya Majuarsa , I Wayan Setiawati, Ni Putu Ari Sri Irawati, Ni Luh Komang Wedakarna MWS, Shri IGN Arya Wikrama, A.A.N.A Wira Bima Wiratama, I Nyoman Adi