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All Journal Revitalisasi : Jurnal Ilmu Manajemen
Wulandari, Yulia Tri
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Economics, Econometrics & Finance

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Peran Kepercayaan Dalam Mediasi Hubungan Antara E-Servicescape Dan Repurcase Intention : Aplikasi Halodoc Wulandari, Yulia Tri; Hayadi, Ilsya
REVITALISASI : Jurnal Ilmu Manajemen Vol 12 No 2 (2023): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v12i2.4536

Abstract

This research aims to examine the influence of e-servicescape (aesthetic appeal, layout and functionality and financial security) on repurchase intention through trust in the halodoc application. The data used is primary data. This research is included in quantitative research using purposive sampling techniques. The population of this research is all people who have used the Halodoc application, totaling 200 respondents. This research uses SEM-PLS version 4.0. The results of this research showed that aesthetic appeal, layout and functionality and financial security had a significant positive effect on trust and repurchase intention, then that aesthetic appeal, layout and functionality and financial security also had a significant positive effect on repurchase intention through trust.
Co-Authors Hayadi, Ilsya