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All Journal Jurnal Kesehatan Masyarakat JPEMAS: Jurnal Pengabdian Kepada Masyarakat
Nanda, Diana Mei
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Humanities Public Health

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ANALISIS KOMPLAIN DI UNIT CUSTOMER SERVICE OFFICER RUMAH SAKIT MUHAMMADIYAH LAMONGAN Nanda, Diana Mei; Munaa, Nihayatul; Kusdiyana, Ari; Kusumaningrum, Candra Dewi
Jurnal Kesehatan Masyarakat Vol 11, No 6 (2023): NOVEMBER
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkm.v11i6.38970

Abstract

Introduction: The key to the success of a hospital engaged in the service sector is proven by how the company serves their customers. Every customer must have high expectations for the quality of service. Complaint handling becomes an important channel when the product produced does not match the value expected by the customer because no product, both goods and services, is without weaknesses. Purpose: This study aims to describe and analyze complaints at Hospital of Muhammadiyah Lamongan with a Lean Management approach. Methods: What the researcher uses in analyzing complaints 1) Complaint analysis, 2) Complaint identification with an element of management approach, 3) Determining problem priorities with the USG method and causes of complaint problems using the 5 Why Analysis Form, 5) Problem solving using step 7 recommendation form and action plan. Results: Recap of complaints for January-April 2023 at Hospital of Muhammadiyah Lamongan  a total of 54 complaints in the green category with the priority being the problem of unfriendly officers. One of the reasons for this complaint is that the officers did not apply 5s. Conclusion: Not optimal implementation of employee ethics SOP in the hospital, socialization of employee ethics SOP was carried out. With regular dissemination of SOP so that employees understand more about the importance of SOP while working.
Inovasi Jaguser Sebagai Penguat Imunitas Di Masa Pasca Pandemic Covid 19 : Desa Banteng Putih Pratiwi, Elasari Dwi; Andininatus, Vivi Rifda; Rahmawati, Devi; al Mabruroh, Naily; Nanda, Diana Mei
JPEMAS: Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 1 (2022): JPEMAS : Jurnal Pengabdian Kepada Masyarakat
Publisher : Yayasan Pendidikan Tanggui Baimbaian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71456/adc.v1i1.20

Abstract

Menjaga daya tahan tubuh dimasa pasca pandemic COVID-19 sudah menjadi kebutuhan bagi manyarakat. Melalui program Kuliah Kerja Nyata Tematik dengan tema penguatan sumber daya lokal menuju desa inovatif dan profesional sebagai upaya pemulihan pasca COVID-19 diharapkan mampu memberdayakan masyarakat dengan keilmuan yang dimiliki. Salah satu program dari KKN Tematik COVID-19 adalah memberikan sosialisasi dan inovasi pembuatan serbuk minuman instan JAGUSER pada para pelaku UMKM. JAGUSER merupakan inovasi olahan yang berasalah dari bahan herbal jahe merah dan sereh wangi. Sosialisasi dan inovasi oembuatan dilakukan selama 1 hari dengan 2 tahap kegiatan, tahap pertama sosialisasi manfaat tanaman toga sebagai penguat imunitas dan tahap kedua yaitu melakukan demonstrasi pembuatan serbuk minuman instan JAGUSER. Setelah kegiatan ini, tim KKN Tematik Universitas Muhammadiyah Lamongan berharap agar imunitas masyarakat desa Banteng Putih lebih meningkat dan mampu menjadikan JAGUSER sebagai peluang usaha bagi pelaku UMKM, sehingga secara tidak langsung mampu meningkatkan kesejahteraan masyarakat Desa Banteng Putih Kecamatan Karanggeneng Kabupaten Lamongan di masa Pasca Pandemic COVID-19.
Co-Authors al Mabruroh, Naily Andininatus, Vivi Rifda Devi Rahmawati, Devi ELASARI DWI PRATIWI, ELASARI DWI Kusdiyana, Ari Kusumaningrum, Candra Dewi Munaa, Nihayatul