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All Journal Jurnal Kesehatan Masyarakat Jurnal Manajemen Kesehatan Indonesia Jurnal Manajerial JOURNAL OF HEALTH MANAGEMENT RESEARCH INOVASI LOKAL : Pemberdayaan Masyarakat dalam Pembangunan Berkelanjutan International Journal of Healthcare and Information Technology
Munaa, Nihayatul
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences

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Faktor-Faktor Yang Mempengaruhi Kepuasan Jamaah Umroh Dan Haji Dengan Persepsi Kesehatan Sebagai Variabel Moderating Ardini, Lilis; Azizah, Muftiyatul; Munaa, Nihayatul
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.7515

Abstract

Background – Indonesia is the country with the largest Muslim population in the world. This creates a lot of interest and demand for Hajj and Umrah in Indonesia. Hajj and Umrah are worship activities carried out by visiting Mecca and Medina and carried out in accordance with religious law. Since the city of Mecca reopened for Umrah pilgrims after Covid-19, thousands of people have visited various travel services that provide Umrah services. Various types of travel offers ranging from cheap prices, good aircraft facilities, and hotels close to the Kaaba. This offering strategy is carried out to get the attention of prospective Umrah pilgrims. Aim – In this study, the purpose of the study is to test whether service quality, price perception, trust, empathy and health perception influence customer satisfaction and whether health perception is able to moderate all these factors. Design / methodology / approach – This type of research is quantitative research, namely analyzing data in the form of numbers. The data used in this research is primary data which is data directly obtained from the first data source. Data was obtained from the results of a questionnaire distributed to respondents, namely Hikmah Travel pilgrims and Umrah pilgrims. The method used is multiple linear regression analysis with moderator effects. Findings – The results of this research are that the service quality variable (X1) has no effect on consumer satisfaction (Y), the price perception variable (X2) has no effect on consumer satisfaction (Y), the trust variable (X3) has no effect on consumer satisfaction (Y), the empathy variable (X4) has a significant effect on consumer satisfaction (Y), healthy perception (Z) moderates the influence of service quality (X1) on consumer satisfaction (Y), healthy perception (Z) is unable to moderate the influence of price (X2) on consumer satisfaction (Y), healthy perception (Z) is able to moderate the influence of trust (X3) on consumer satisfaction (Y), healthy perception (Z) is unable to moderate the influence of empathy (X4) on consumer satisfaction (Y). Conclusion - The ability of health perception to moderate consumer satisfaction is seen from the quality of service, price perception, trust is good, so this needs to be a concern for hajj and umrah services. However, the absence of health perception will actually result in compromised customer satisfaction. Research implication – Empathy has a significant effect on consumer satisfaction, so travel agencies should pay attention to the empathy factor so that it can increase consumer satisfaction and can be used to attract Hajj pilgrims to use their travel services. Apart from the empathy factor, healthy perceptions are able to moderate the factors of service quality and trust in customer satisfaction, so travel agencies must also pay attention to these factors to get potential customers. Limitations – The population in this research is Hajj and Umrah travel services in East Java, while the sample from this research is Umrah and Hajj pilgrims at Hikmah Travel.
Lean Management as an Innovation to Reduce Complaint Handling Time in Hospital X Munaa, Nihayatul; Faiz, Faizatul Ummah; Rahmawati, Nahardian Vica; Rateh, Nali
Inovasi Lokal Vol. 1 No. 1 (2023): Inovasi Lokal
Publisher : Tarqabin Nusantara Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62255/noval.v1i1.13

Abstract

Customer service is a service product from Hospital X. The better the service at a hospital, the number of complaints will decrease. In the customer service flow for Hospital X there is Complaint Handling and monitoring and evaluation. The purpose of this research is to provide lean management innovation as an effort to reduce the waiting time for complaint handling. In this study the method used was community service with the time period April-July 2023 at Hospital X. The column for patient complaints at the hospital was not clear and detailed. So the added innovation is to cut steps or steps that lack value by creating or adding a complaint menu on the Hospital website. The complaints menu contains information and complaints services
Google Trend as a Tool for Market Analysis in Healthcare Rahmawati, Nahardian Vica; Munaa, Nihayatul; Saputra, Muhamad Ganda; Ummah, Faizatul; Nurdiana, Fara; Lutfi, Ahmad Mustofa
International Journal of Healthcare and Information Technology Vol. 1 No. 1 (2023): July
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v1i1.4048

Abstract

This study aimed to analyze the market and the opportunity of Child Development Clinic using Google Trends and the effect of regulation on relative search volume (RSV). Child development has become a national priority since the issuance of regulation number 72 of 2021 concerning accelerating the reduction of stunting. The research used descriptive and analytic quantitative method. The data used relative search volume monthly from ten years (2013-2022). The data was then divided by the regional and before-after implementation the regulation of stunting reduction acceleration. Data were analyzed using ANOVA and t-student analysis. The findings showed that the relative search volume increased from the initial year before going down in 2018 and rose again during the pandemic. The region showed different RSV with p-value 0.001<0.05, and there was an effect of regulation implementation on RSV of child development. Google Trend is a management tool that can be used as a market analysis to assess the public interest in child de-velopment in healthcare services.
Gambaran Pelaksanaan Performance Appraisal (PA) Di PT Pelindo Husada Citra Munaa, Nihayatul; Khofifah, Rahayu Ainun; Kusdiyana, Ari
Jurnal Kesehatan Masyarakat Vol 12, No 1 (2024): JANUARI
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkm.v12i1.39154

Abstract

Every job given to employees will be seen through employee performance. Basically employee performance is a result of work produced by an employee interpreted to achieve the expected goals. Of course, every company wants employees who have performance according to the standards set by the previous company or even exceed them. For this reason, an important activity of human resource management is needed, one of which is performance appraisal. Performance appraisal is needed to determine the results or level of success of employees. This study aims to describe the implementation of Performance Appraisal (PA) at PT Pelindo Husada Citra. This study uses a descriptive method by conducting interviews with key informants to see an overview of the implementation of Performance Appraisal (PA) at PT Pelindo Husada Citra. The results of this study show an overview of the implementation of Performance Appraisal at PT Pelindo Husada Citra when viewed from the management function, namely planning, organizing, actuating and controlling. PT Pelindo Husada Citra carried out Performance Appraisal (PA) activities well. If viewed from the management function, all criteria from the management function can describe the implementation of Performance Appraisal (PA) at PT Pelindo Husada Citra. This research is expected to be able to provide insight as material for management considerations for decision making in the process of implementing Performance Appraisal (PA).
ANALISIS KOMPLAIN DI UNIT CUSTOMER SERVICE OFFICER RUMAH SAKIT MUHAMMADIYAH LAMONGAN Nanda, Diana Mei; Munaa, Nihayatul; Kusdiyana, Ari; Kusumaningrum, Candra Dewi
Jurnal Kesehatan Masyarakat Vol 11, No 6 (2023): NOVEMBER
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkm.v11i6.38970

Abstract

Introduction: The key to the success of a hospital engaged in the service sector is proven by how the company serves their customers. Every customer must have high expectations for the quality of service. Complaint handling becomes an important channel when the product produced does not match the value expected by the customer because no product, both goods and services, is without weaknesses. Purpose: This study aims to describe and analyze complaints at Hospital of Muhammadiyah Lamongan with a Lean Management approach. Methods: What the researcher uses in analyzing complaints 1) Complaint analysis, 2) Complaint identification with an element of management approach, 3) Determining problem priorities with the USG method and causes of complaint problems using the 5 Why Analysis Form, 5) Problem solving using step 7 recommendation form and action plan. Results: Recap of complaints for January-April 2023 at Hospital of Muhammadiyah Lamongan  a total of 54 complaints in the green category with the priority being the problem of unfriendly officers. One of the reasons for this complaint is that the officers did not apply 5s. Conclusion: Not optimal implementation of employee ethics SOP in the hospital, socialization of employee ethics SOP was carried out. With regular dissemination of SOP so that employees understand more about the importance of SOP while working.
ANALYSIS OF ACTIVITY BASED COSTING AS THE BASIS FOR INPATIENT SERVICES TARIFF AT INTAN MEDIKA LAMONGAN HOSPITAL Munaa, Nihayatul; Rahmawati, Nahardian Vica; Nurdiana, Fara; Kusdiyana, Ari; Kusbiantoro, Dadang; Sholihah, Enny Mar’atus
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.185-193

Abstract

Activity Based Costing is a cost assignment system based on the activities carried out by the company to produce products. The aim of this research is to find out and obtain information about calculating and comparing prices for inpatient room rates using conventional cost calculation methods with the ABC method. This is the quantitative descriptive research involves conducting interviews with the person in charge of the VIP inpatient room and financial department who relates to the research data. The results of the research show that the calculation of inpatient service rates using the Activity Based Costing method for the VIP class is IDR 160,499. From these results, when compared with the tariff used by Intan Medika Hospital of IDR 266,000, the Activity Based Costing method provides cheaper results with a difference of IDR 105,501. So by reducing rates according to the Activity Based Costing method, Intan Medika Hospital can expand its market because if it uses more appropriate prices and provides good quality, customers will choose to use Intan Medika Lamongan Hospital, so that Intan Medika Lamongan Hospital can increase the occupancy of VIP inpatient room and have a long-term profits.
Evaluasi Kepuasan Pengguna RME di RS Rumah Sakit X Dengan Metode End User Computing Satisfaction Saputra, Muhammad Ganda; Munaa, Nihayatul; Purwanta, Silvia Adien
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Unit Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.580

Abstract

Berdasarkan hasil wawancara menyatakan bahwa kepuasan terhadap rekam medis elektronik di Rumah Sakit X ini belum pernah dievaluasi sehingga kami tidak mengetahui seberapa puas pengguna terhadap rekam medis elektronik yang digunakan. Evaluasi perlu dilakukan terhadap sistem yang telah berjalan untuk mengetahui aspek positif yang mendorong penggunaan sistem dan mengidentifikasi faktor yang menimbulkan hambatan.Tujuan penelitian ini adalah untuk mengevaluasi kepuasan pengguna terhadap Rekam Medis Elektronik di Rumah Sakit X dengan metode EUCS (End User Computing Statisfaction).Penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitatif. Teknik pengambilan sampel dilakukan dengan menggunakan Random Sampling. Analisis data dilakukan melalui beberapa tahapan yaitu editing, tabulasi, interpretasi data, scoring dan disajikan dalam bentuk tabel.Hasil penelitian menunjukkan bahwa dimensi isi (Content) dan dimensi keakuratan (acuraccy) mempunyai nilai tertinggi yaitu 100%, tampilan (format) 96,2%, dan ketepatan waktu (timeliness) 97,5%, dan kemudahan penggunaan (ease of use) 97,5%. Skor pada dimensi ini termasuk dalam kategori pengguna merasa puas dengan kondisi rekam medis elektronik saat ini.kesimpulan menunjukkan bahwa evaluasi kepuasan pengguna terhadap sistem rekam medis elektronik di Rumah Sakit X dalam dimensi isi (Content), keakuratan (Acuraccy), tampilan (Format), ketepatan waktu (Timeliness), dan kemudahan penggunaan (Ease for Use) adalah pengguna merasa puas terhadap sistem rekam medis elektronik pada rumah sakit.
Co-Authors Ahmad Mustofa Lutfi Azizah, Muftiyatul Dadang Kusbiantoro, Dadang Faiz, Faizatul Ummah Faizatul Ummah Khofifah, Rahayu Ainun Kusdiyana, Ari Kusumaningrum, Candra Dewi Lilis Ardini Nanda, Diana Mei Nurdiana, Fara Purwanta, Silvia Adien Rahmawati, Nahardian Vica Rateh, Nali saputra, muhamad ganda Saputra, Muhammad Ganda Sholihah, Enny Mar’atus