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All Journal International Journal of Environmental, Sustainability, and Social Science Bulletin of Community Engagement Journal of Golden Generation Multidisciplinary
Jackson Yumame
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Analisis Kualitas Pelayanan Publik di Era Digital: Implementasi dan Tantangan Jackson Yumame
Bulletin of Community Engagement Vol. 4 No. 3 (2024): Bulletin of Community Engagement
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bce.v4i3.1593

Abstract

The digital era brings transformation in various aspects of life, including in public services. This analysis investigates the quality of public services in the digital era with a focus on implementation and challenges faced. The implementation of information and communication technology is believed to be able to improve the efficiency and effectiveness of public services, facilitate accessibility for the public, and simplify various administrative procedures. However, the success of this digital transformation depends on various factors such as the availability of technological infrastructure, cybersecurity, and the digital competence of government employees. Despite the great potential, the implementation of digital services is also faced with various challenges. One of the main challenges is the digital divide, which can hinder equitable access for the entire community. In addition, the lack of public participation in the digital service development process can reduce the relevance and effectiveness of the services provided. Therefore, a comprehensive and inclusive strategy is needed to address these challenges and maximise the benefits of digital technology in improving the quality of public services. Successful digital transformation will bring significant improvements to public services, providing greater and more equitable benefits to society
Analisis Kualitas Pelayanan Rumah Sakit Jiwa Abepura dalam Mengurangi  Prevalensi Orang Dengan Gangguan Jiwa Hiskia C. M. Saioper; Jackson Yumame; Ilham
Journal of Golden Generation Multidisciplinary Vol. 2 No. 2 (2026): April 2026: Journal of Golden Generation Multidisciplinary
Publisher : PT. Lembaga Penerbit Penelitian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65244/jggm.v2i2.434

Abstract

Penelitian ini bertujuan menganalisis kualitas pelayanan di Rumah Sakit Jiwa (RSJ) Abepura dalam upaya mengurangi prevalensi Orang Dengan Gangguan Jiwa (ODGJ). Metode penelitian menggunakan pendekatan kualitatif dengan pengumpulan data melalui wawancara mendalam kepada tenaga medis, staf administrasi, dan keluarga pasien ODGJ. Hasil menunjukkan bahwa pelayanan RSJ Abepura secara umum sudah cukup baik, ditandai dengan fasilitas yang memadai, keandalan, daya tanggap, kompetensi tenaga medis, serta empati terhadap pasien dan keluarga. Namun, keterbatasan sarana, jumlah tenaga medis yang terbatas, serta stigma sosial menjadi hambatan dalam meningkatkan efektivitas pelayanan dan penurunan prevalensi ODGJ. Berdasarkan temuan tersebut, penelitian merekomendasikan peningkatan sarana dan prasarana, penambahan tenaga medis, edukasi masyarakat, serta upaya pengurangan stigma sosial untuk meningkatkan kualitas pelayanan dan keberlanjutan perawatan pasien.
Effectiveness Of Collaborative Class Program For Civil Servants Toward Sustainable Development Goals Yakobus Murafer; Terianus Luther Safkaur; Eduard Metusala Johanis Kocu; Jackson Yumame; Melpayanty Sinaga
International Journal of Environmental, Sustainability and Social Science Vol. 7 No. 5 (2026): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v7i5.2051

Abstract

Disparities in the quality of civil servants between developed and underdeveloped regions remain a structural problem in Indonesian governance, particularly in the Central Highlands of Papua, where access to higher education is limited. This study aims to analyse the effectiveness of the Collaborative Class Programme, run by the Tolikara Regency Government in collaboration with Cenderawasih University, in strengthening the capacity of civil servants through structured undergraduate, master's and doctoral education. The study will also examine the programme's contribution to achieving the Sustainable Development Goals. A qualitative case study design with an interpretive paradigm was employed for the study, and data were collected through the analysis of documents and archives containing policy documents, official releases, and programme administration data for the 2025–2026 period. These data were selected purposively and analysed thematically through condensation, display, and conclusion drawing. The main findings show that programme effectiveness rests on four dimensions: accurate targeting of active civil servants; suitability of blended learning for the geographical context; curriculum alignment with local bureaucratic needs; and institutional sustainability through the planned establishment of an off-campus study programme. The findings suggest that a partnership between the local government and university is a strategic instrument for accelerating sustainable development, as it strengthens local bureaucratic capacity and contributes directly to quality education, decent work, reduced inequalities, strong institutions and partnerships for achieving the goals.
Co-Authors Aldrin Watson Gainau Eduard Metusala Johanis Kocu Hadenan Towpek Hiskia C. M. Saioper ILHAM Judijanto, Loso Khuzaini Loso Judijanto Melpayanty Sinaga Mochammad Imron Awalludin Sufia Widi Kasetyaningsih Terianus Luther Safkaur Yakobus Murafer