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All Journal JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Tractare: Jurnal Ekonomi-Manajemen Educational Studies and Research Journal
Daniel Kasidi
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Pada CV Kusuma Putra Di Kota Batam Kasidi, Daniel
Tractare: Jurnal Ekonomi-Manajemen Vol 6 No 1 (2023): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v6i1.84

Abstract

The purpose of this research was to know the influences of service quality and price on customer satisfaction atCV Kusuma Putra in Batam City. This research also aims to analyse the most dominant factors that influence to customer satisfaction. Hypothesis are service quality and price have positive influence towards customers satisfaction. The population of this research are 50 customers.This study did not use certain sampling techniques because population numbers are limited, therefore all members of the population are used as samples. The methods used in this research is quantitative methods through survey approach. The data are collected by the questionnaire until the Likert scale. The results of research show that the independent variable service quality does not affect on customer satisfaction, free variable rates have an impact on customer satisfaction and promotion does not affect the customers satisfaction. By using F test know that collectively the quality of service, price and promotion has impact on customer satisfaction. Figure R2 of 0.389 or 38.9% variation shows that customer satisfaction can be explained by a third variable in the regression equation. While the rest of 61.1% explained by other variables which not included in this research.
Peluang Edupreneurship Bagi Kesejahteraan Guru Di Indonesia Kasidi, Daniel
Tractare: Jurnal Ekonomi-Manajemen Vol 6 No 2 (2023): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v6i2.113

Abstract

It is undeniable that teachers are the driving force of the education system in Indonesia. But the welfare of teachers is still relatively small. The heavy workload is not proportional to the income received by each teacher. As a result, teachers must be able to see opportunities to improve their welfare. The concept of edupreneurship, combines elements of entrepreneurship into elements of education, become one of the things that Indonesian teachers deserve to pursue. This study aims to see edupreneurship opportunities in improving teacher welfare. The research method used is a literature study on 14 researches from 2018 to 2023. And this study result tell the concept of edupreneurship has a great and positive opportunity to improve teacher welfare in Indonesia.
Studi Literatur : Perilaku Konsumen Terhadap Pemenuhan Kebutuhan Sehari-Hari Secara Daring (E-Grocery) Kasidi, Daniel
Tractare: Jurnal Ekonomi-Manajemen Vol 7 No 1 (2024): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v7i1.134

Abstract

The rapid development of the internet is able to change consumer behavior in fulfill their daily needs. The culture of shopping at traditional markets or supermarkets begin replaced by online shopping or E-grocery. The COVID-19 pandemic that hit the world several years ago has strengthen this trend and made it irreplaceable. By using Qualitative Approach and Literature Review methods, this research aims to find out what driver and barrier’s factors of consumer behavior towards e-grocery. Moreover, results of this research are expected to be able to forecast how e-grocery will be in the future.
Analisis Cashback, Flash Sale, dan Tagline Gratis Ongkir terhadap Impulsive Buying pada Pengguna Shopee: Studi kasus pada mahasiswa Jurusan Manajemen Bisnis, Politeknik Negeri Batam, Angkatan 2021 Reyhan, Bima; Putra, Aprizal; Metriani, Viona; Faisal, Muhammad Ali; Kasidi, Daniel; Halim, Muhammad Irsyad
Educational Studies and Research Journal Vol. 3 No. 1 (2026): Educational Studies and Research Journal
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/c5h17p98

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Cashback, Flash Sale, dan tagline “gratis ongkir” terhadap Impulsive Buying pada mahasiswa Jurusan Manajemen Bisnis Politeknik Negeri Batam angkatan 2021. Menggunakan pendekatan kuantitatif, data dikumpulkan melalui kuesioner yang disebarkan kepada 89 responden menggunakan teknik purposive sampling. Analisis data dilakukan dengan regresi linier berganda, uji t, uji F, serta koefisien determinasi. Hasil penelitian menunjukkan bahwa Cashback, Flash Sale, dan tagline “gratis ongkir” berpengaruh positif dan signifikan—baik secara parsial maupun simultan—terhadap Impulsive Buying. Faktor yang paling dominan adalah tagline gratis ongkir dengan nilai Beta 0.493, menunjukkan bahwa promosi pengiriman gratis sangat mendorong terjadinya pembelian spontan. Secara keseluruhan, ketiga variabel tersebut mampu menjelaskan 36,6% variasi perilaku impulsive buying, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian.
Building Customer Satisfaction through Trust: Service Quality, Perceived Value, and Experience at SPKLU UB Disyan PLN Batam: Membangun Kepuasan Pelanggan melalui Kepercayaan: Kualitas Layanan, Nilai yang Dirasakan, dan Pengalaman di SPKLU UB Disyan PLN Batam Kasidi, Daniel; Puspitasari, Ayu; Salsabilah, Natasha; Metriani, Viona; Wirawan, Adhitomo
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 12 No. 1 (2026): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v12i1.2318

Abstract

Customer satisfaction represents a critical indicator of service performance and organizational sustainability in service-based industries. In the electric vehicle charging services, customer satisfaction not only reflects customers evaluative judgments of service encounters but also determines their intention to continue usage and maintain long-term relationships with the provider.  This study examines the interconnections among service quality, perceived value, customer experience, trust, and customer satisfaction at SPKLU UB Disyan PLN Batam. The population of this study consists of the people of Batam City, particularly users of the SPKLU UB Disyan PLN Batam service. The study aims to analyze the influence of service quality, perceived value, and customer experience on customer satisfaction, with trust serving as a mediating variable. This research employed a quantitative approach using survey data collected from 155 respondents selected through nonprobability purposive sampling, namely customers who had used the SPKLU service within the last six months. This sampling technique is appropriate because the study requires respondents who have direct experience with SPKLU services, ensuring that the data collected are relevant and reflective of actual service evaluations. Purposive sampling is widely used in service research where specific criteria are necessary to obtain valid and meaningful insights. Data were analyzed using Structural Equation Modeling–Partial Least Squares. The results indicate that service quality, perceived value, and customer experience have positive and significant effects on customer satisfaction. These findings emphasize the importance of enhancing service performance and building customer trust to improve customer satisfaction in electric vehicle charging services in Batam City.
Co-Authors Adhitomo Wirawan Aprizal Putra, Aprizal Ayu Puspitasari, Ayu Faisal, Muhammad Ali Halim, Muhammad Irsyad Metriani, Viona Reyhan, Bima Salsabilah, Natasha