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All Journal International Journal of Social and Management Studies (IJOSMAS) Universal Journal of Science and Technology
Pratama, Oktioza
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Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering

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ANALYSIS OF PATIENT SATISFACTION WITH IMPORTANCE PERFORMANCE ANALYSIS AND CUSTOMER SATISFACTION INDEX (CASE STUDY: CITRA SUNDARI HOSPITAL) Pratama, Oktioza; Muhammad Azhar Firdaus; Apfiasari, Steela; Maryani, Edna; Kurniati, Ary
UJoST- Universal Journal of Science and Technology Vol. 3 No. 1 (2024): March 2024
Publisher : Faculty of Science and Technology University of Pramita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11111/ujost.v3i1.162

Abstract

Citra Sundari Hospital as the organizer of health efforts has the responsibility to provide health services to the entire community. Therefore, improving the quality of service is needed in an effort to attract patients to seek treatment at Citra Sundari Hospital. This research was conducted to determine the level of consumer satisfaction with hospital services and to find out what attributes are the main priority in improving service quality to improve service quality at Citra Sundari Hospital, by distributing closed questionnaires and calculating using the Importance Performance Analysis (IPA) method. and the Customer Satisfaction Index (CSI) method. From the calculation results of the Importance and Performance Analysis (IPA) method, the suitability level value is 100.43% and in the Cartesian diagram of 30 attributes there are 14 attributes that express service satisfaction at Citra Sundari Hospital, namely attribute numbers 1,3,4,6,7 , 10, 11, 12, 13, 18, 19 and 20. The results of the calculation of the Customer Satisfaction Index (CSI) method for Citra Sundari Hospital obtained a score of 92.17%, showing that Citra Sundari Hospital customers felt "Very Satisfied", so it could be said that the performance of Citra Sundari Hospital is very good and meets patient satisfaction with hospital services.
THE IMPACT OF EFFECTIVE COMMUNICATION ON EMPLOYEE PERFORMANCE: In the Branch Office Environment Syariah Bumiputera Serang Lukman, Muhammad; Pratama, Oktioza; Apfiasari, Steela
International Journal of Social and Management Studies Vol. 6 No. 4 (2025): August 2025
Publisher : IJOSMAS

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Abstract

Effective Communication is one of the indicators to measure the level of employee work performance in an organization. Good performance is the goal of an organization that is desired by every private and government organization. The purpose of this study is to determine the condition of the development of effective communication and the improvement of work performance (performance) in the Bumiputera Serang Sharia Branch Office environment and to determine the extent to which effective communication influences the improvement of employee performance (Idayanti et al., 2020). The method used in this study is an associative research method with data in the form of questionnaire results distributed to respondents who are all employees in the Bumiputera Serang Sharia Branch Office environment. Statistical tests used are validity tests, reliability tests, simple linear regression analysis tests and correlations to determine the validity of the data and to determine the relationship and the magnitude of the influence between effective communication on improving employee performance. To conduct the analysis, the author used SPSS 17.0 for windows. Based on the results of the study, it shows that the condition or development of effective communication has a fairly good effect on performance based on the determination coefficient test showing results with a percentage of 33.7%. Meanwhile, the remaining 66.3% is influenced by other factors that were not examined in this study.
Co-Authors Apfiasari, Steela Ary Kurniati Maryani, Edna Muhammad Azhar Firdaus Muhammad Lukman