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All Journal Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah
Sururi, Miftahus
Unknown Affiliation
Religion Economics, Econometrics & Finance Social Sciences

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Sistem IT Bank BSI Sering Trouble: Analisis Sentimen Netizen di Aplikasi X Sururi, Miftahus
Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Vol. 16 No. 01 (2024): Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah
Publisher : Prodi Ekonomi Syariah, Fakultas Syariah, Institut PTIQ Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59833/altasyree.v16i01.1831

Abstract

This study analyzes netizen sentiment towards Bank Syariah Indonesia (BSI) on application X, specifically on complaints and responses related to service disruptions, security issues, and management. The data shows that the majority of sentiment is negative, with the main complaints regarding disruptions to payment services, cash withdrawals, e-wallet top-ups, and mobile banking. In addition, sharp criticism was directed at customer data security management due to ransomware attacks. Recruitment issues that were considered not based on quality also added to the negative perception of this bank. However, there were positive responses related to social initiatives such as waqf fundraising, which received appreciation from users. Neutral sentiment emerged from informative comments and users in areas with limited banking alternatives who still chose BSI. This study concludes that BSI needs to improve its technology and security infrastructure, as well as respond quickly to customer service and data issues. With these improvements, BSI is expected to increase customer trust and loyalty in the future.
Evaluasi Perkembangan Fintech Syariah Di Indonesia: Studi Pada Aspek Regulasi, Permodalan Dan Literasi Keuangan Hidayat, Agus; Sururi, Miftahus
Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Vol. 15 No. 02 (2023): Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah
Publisher : Prodi Ekonomi Syariah, Fakultas Syariah dan Hukum, Universitas PTIQ Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59833/xz7w5r48

Abstract

This research is a comprehensive evaluation of the development of Shariahcompliant Financial Technology (Fintech) in Indonesia, focusing on the aspects of regulation, capitalization, and financial literacy. In the face of the rapid growth of the Shariah Fintech sector and the complexity of the challenges it faces, this research aims to provide an in-depth understanding of key factors influencing the industry's development. The research methodology involves qualitative analysis with a case study approach, encompassing the selection of Shariah Fintech entities, interviews with industry representatives and stakeholders, as well as an examination of regulations and related literature. The findings of this research offer a comprehensive overview of the regulatory landscape, capitalization conditions, and the level of financial literacy within the Shariah Fintech ecosystem. The research findings indicate that minimal regulations, capital constraints, and varying levels of financial literacy significantly impact the development of Shariah Fintech in Indonesia. Recommendations resulting from this research include regulatory reforms to create a supportive environment, facilitation of capitalization, strengthening financial literacy, and international collaboration to promote inclusive and sustainable growth of the Shariah Fintech sector in the future.
Sistem IT Bank BSI Sering Trouble: Analisis Sentimen Netizen di Aplikasi X Sururi, Miftahus
Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Vol. 16 No. 01 (2024): Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah
Publisher : Prodi Ekonomi Syariah, Fakultas Syariah dan Hukum, Universitas PTIQ Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59833/gmxp6h22

Abstract

Penelitian ini menganalisis sentimen netizen terhadap Bank Syariah Indonesia (BSI) di aplikasi X, khususnya pada keluhan dan tanggapan terkait gangguan layanan, masalah keamanan, dan manajemen. Data menunjukkan mayoritas sentimen negatif, dengan keluhan utama mengenai gangguan layanan pembayaran, tarik tunai, top-up e-wallet, dan mobile banking. Selain itu, kritik tajam diarahkan pada manajemen keamanan data nasabah akibat serangan ransomware. Masalah rekrutmen yang dianggap tidak berdasarkan kualitas juga menambah persepsi negatif terhadap bank ini. Meski demikian, terdapat respons positif terkait inisiatif sosial seperti penggalangan dana wakaf, yang mendapat apresiasi dari pengguna. Sentimen netral muncul dari komentar informatif dan pengguna di daerah dengan keterbatasan alternatif perbankan yang tetap memilih BSI. Penelitian ini menyimpulkan bahwa BSI perlu meningkatkan infrastruktur teknologi dan keamanan, serta respons cepat terhadap masalah layanan dan data nasabah. Dengan perbaikan ini, BSI diharapkan dapat meningkatkan kepercayaan dan loyalitas nasabah di masa mendatang.
Co-Authors Agus Hidayat