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All Journal Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Journal of Information Systems and Informatics
Mudita, Damida Shu
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Computer Science & IT Social Sciences

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Journal : Journal of Information Systems and Informatics

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Enhancing IT Change Management through Communities of Practice and Social Learning: A Case Study at a University Marcel, Marcel; Kristiani, Evelline; Mudita, Damida Shu
Journal of Information System and Informatics Vol 6 No 2 (2024): June
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i2.781

Abstract

As information technology (IT) is taking over numerous aspects of our lives, handling IT changes becomes more and more urgent for the higher education institutions. The study that aims to explore the influence of social learning within a Community of Practice (CoP) in IT change management at the University X in Jakarta was conducted. Through a case study approach that involves document analyses, semi-structured interviews, and participant observations, it was shown the pivotal role of CoPs in facilitating the IT changes by promoting social interaction and collaboration. The CoP can help to find the problem early and build a risk-reduction plan around it. This research finds that despite challenges maintaining consistent procedures, inter-departmental coordination, and the necessity of broadened training and communication, integrating CoPs with COBIT 2019 principles can offer a unified approach to IT transformation for the universities. The integration will allow universities to have better plan around changes in technology and offers practical examples for other higer education institutions.
Enhancing Organizational Learning through Social Media: Insights from Social Learning Theory Marcel, Marcel; Kristiani, Evelline; Mudita, Damida Shu
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.843

Abstract

This qualitative case study investigates social media and its effect on organizational learning within a technology manufacturing company. Seven participants, including a general manager and IT specialist, team leaders, frontline managers, and an HR coordinator, were interviewed through semi-structured interviews to get insights on the use of social media for organizational learning. The finding indicated that social media learning effectiveness is constrained by poor governance, lack of consistent leadership support, and technological enablers. There also are cultural challenges to overcome, such as generational differences and differing levels of digital literacy. By outlining the significant factors that need to be addressed for technology manufacturers to incorporate social media into their learning strategies fully, this study provides valuable practical advice on using social media for best organizational learning. For successful integration, the study indicates that strategic alignment and better digital literacy should exist. Future research should explore how these barriers might be overcome and test different social media approaches in various organizational contexts.
Co-Authors Christian, Juan Christian, Neil Cynthia Hayat Endi Putro Kristiani, Evelline Marcel Marcel Perangin Angin, Prasasti Putratama, Andhika Setiawan, Theodorous Stevanus Yudhi Windarto