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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Teknik dan Ilmu Komputer Jurnal Edukasi dan Penelitian Informatika (JEPIN) Journal of Computer Science and Informatics Engineering (J-Cosine) Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Journal of Information Systems and Informatics Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ekonomi dan Bisnis Kontemporer Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen International Journal of Applied Business and International Management Citra Delima Scientific journal of Citra Internasional Institute JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Marcel Marcel
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Nursing Public Health Social Sciences

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TATA KELOLA TEKNOLOGI INFORMASI UNTUK MENGGALI MANFAAT STRATEGIS TEKNOLOGI INFORMASI BAGI BISNIS Marcel, Marcel
Teknik dan Ilmu Komputer vol. 1 no. 4 Oktober-Desember 2012
Publisher : Teknik dan Ilmu Komputer

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Abstract

IT governance describes about how IT can assist organizations to pursue and fullfill their business strategies . This paper discuss es IT governance in general based on the literature study, how it can help the top management to manage their IT dan policies that conform to the ir business strategies. The findings suggest that IT is expensive, leading to questions concerning the benefits of IT investment and the importance of IT in business context. These questions challenge the CEOs to be strategic partner for business. Keywords: IT governance, CIO, maturity
IMPLEMENTASI SOFTWARE BASED ROUTER PADA LINGKUNGAN VIRTUALISASI Marcel, Marcel
Teknik dan Ilmu Komputer vol. 1 no. 3 July-September 2012
Publisher : Teknik dan Ilmu Komputer

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Abstract

Virtualization technology has changed our view on how computation resources being used. This paper discusses how virtualization technology can be used to solve several limitations related to the software-based router using MikroTik RouterOS. Our experiment using hosted-model virtualization shows that virtualization technology can increase the flexibility on how software-based router can be implemented. Keywords:  MikroTik RouterOS, virtualization, software-based router
Perbandingan Implementasi Solusi Virtual Desktop Citrix, VMware dan Microsoft Berbasis Server x86-64 Vin Cent; Marcel Marcel
Seminar Nasional Aplikasi Teknologi Informasi (SNATI) 2015
Publisher : Jurusan Teknik Informatika, Fakultas Teknologi Industri, Universitas Islam Indonesia

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Abstract—Teknologi virtualisasi menawarkan paradigmabaru dalam hal optimalisasi penggunaan sumber dayakomputasi. Tulisan ini membahas bagaimana teknologi virtualdesktop dibandingkan dari aspek kemudahan instalasi,kebutuhan modul dalam rangka implementasi di jaringan lokal,dan tinjuan lingkungan implementasi yang bersifat homogen danheterogen. Solusi yang dibandingkan mencakup Citrix VDI-in-a-Box 5.4.4, VMware Direct-Connection Agent 6, VMware HorizonView 6, dan Microsoft MultiPoint Server 2012, solusi tersebutberasal dari tiga vendor besar yang menjadi leader di pasarmenurut studi yang dilakukan oleh Gartner (2013).Keywords—Perbandingan; Implementasi; Virtual Desktop;Server x86-64; Citrix; VMware; Microsoft
Rancang Bangun Aplikasi Identifikasi Aset TIK Menggunakan QR Code Berbasis Android: Studi Kasus Laboratorium Komputer UKRIDA, Kampus 1 Derry Susilo; Marcel Marcel
Seminar Nasional Aplikasi Teknologi Informasi (SNATI) 2015
Publisher : Jurusan Teknik Informatika, Fakultas Teknologi Industri, Universitas Islam Indonesia

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Abstract—Laboratorium komputer Kampus 1 UKRIDA telahmenerapkan teknologi virtualisasi untuk kegiatan dan layananoperasionalnya. Dalam penerapan teknologi virtualisasi adabeberapa komponen yang berperan penting sebagai tulangpunggung dari teknologi ini, yakni perangkat server sebagaipusat pemrosesan data dan perangkat jaringan sebagai jembatanyang menghubungkan perangkat client dengan server. Agarperangkat-perangkat ini dapat berkerja dengan baik dan reliabelsesuai dengan fungsinya, maka dibutuhkanlah perawatan yangtidak hanya mencakup dari segi software tapi juga fisikperangkat. Penelitian ini mencoba untuk mengajukan sebuahsolusi berupa rancang bangun aplikasi berbasis android yangbertujuan dapat membantu proses perawatan dari sisiidentifikasi perangkat. Fungsi identifikasi menggunakanteknologi QR-Code sebagai solusi penandaan unik untuk masingmasingperangkat. Semua informasi perangkat disimpan dalamdatabase padayang dapat diakses dari server melalui jaringanlokal.Keywords—Aplikasi; Android; Database; Identifikasi; QR Code;Studi Kasus; UKRIDA
PENGARUH BAURAN PEMASARAN TERHADAP KEPUASAN KONSUMEN DAN DAMPAKNYA PADA LOYALITAS KONSUMEN STUDI KASUS GERAI DONUTS DI TANGERANG Herman Nurtjahjo; Rianto Nurcahyo; Marcel Marcel; Rajkawel Rajkawel
Jurnal Ekonomi dan Bisnis Kontemporer Vol 2, No 02 (2018): Jurnal Ekonomi dan Bisnis Kontemporer Vol.02 No.2 September 2018
Publisher : Universitas Pandanaran

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Abstract

Consumer Loyalty is an important thing to have in tight business competition. The purpose of this study is to find out how brand image, service quality, and store atmosphere may influence customer satisfaction and its impact on customer loyalty on Donuts XYZ products. This research uses path analysis techniques and uses quantitative research methods with data collection techniques using questionnaires where the analysis unit is the consumer who domiciled in Kotamadya Tangerang. The result of this research is brand image, service quality, and store atmosphere have influence customer loyalty through customer satisfaction, with the greatest influence owned by the outlet atmosphere of 24.4% Keywords: brand image, service quality, store atmosphere, customer satisfaction, customer loyalty.
Analisa Perbandingan Keakuratan Metode Certainty Factor dan Dempster Shafer untuk Diagnosia Dini Penyakit Hepatitis berbasis Mobile Cynthia Hayat; Amyou Amyou; Marcel Marcel
Journal of Computer Science and Informatics Engineering (J-Cosine) Vol 4 No 1 (2020): June 2020
Publisher : Informatics Engineering Dept., Faculty of Engineering, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (465.249 KB) | DOI: 10.29303/jcosine.v4i1.354

Abstract

Hepatitis is an inflammation of the liver due to a viral infection that attacks and causes damage to cells and the function of the liver. Many methods are currently used in building expert systems, including Certainty Factor and Dempster Shafer. The selection of both Certainty Factor and Dempster Shafer methods is very suitable for expert systems. In the previous study there was the Certainty Factor method used to diagnose hepatitis but there was no accuracy, whereas in Dempster Shafer there was an accuracy rate of 90%. This study aims to find out the suitable method to diagnose hepatitis by comparing the method of Certainty Factor and Dempster Shafer. In this study the application is in the form of a mobile base using Android Studio and database storage with MySQL. After that, do the Application Validation Test with experts and accuracy testing is carried out using samples from expert diagnosis results. The results of the test obtained the accuracy of the test using the Certainty Factor method is 95%. While the accuracy of testing using the Dempster Shafer method is 90%.
Kerangka Kerja Inovasi Digital untuk Organisasi Skala Kecil: Integrasi Teori dan Praktik Marcel, Marcel; Pratama, Dimas W.; Aotearoa, Garpepi H.
Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Vol 14 No 2 (2024): September 2024
Publisher : STMIK Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33020/saintekom.v14i2.641

Abstract

This research proposes a framework designed to support digital innovation in small-scale organizations often constrained by limited resources and knowledge. This framework is built based on theoretical knowledge, which comes from literature reviews, and practical knowledge, which comes from focus group discussions involving several experts. The framework includes nine key processes: Leadership Commitment and Support; Culture of Innovation and Risk Tolerance; Cross-Functional Collaboration and Diversity; Agile and Flexible Process; Integration and Utilization of Digital Technology; Knowledge Sharing and Continuous Learning; Allocation of Resources for Innovation; External Engagement and Open Innovation; Performance Evaluation and Feedback. These processes were developed to be interrelated and form a comprehensive approach to fostering an innovative environment. In addition, this framework also integrates the ADKAR, a change management model, to facilitate the practical application of this framework in organizations. The existence of limited resources and knowledge in small-scale organizations demands particular strategies in adopting the framework, including more strategic resource allocation, intensive training for skill development, and collaboration with external institutions to support technology and innovation needs.
Enhancing IT Change Management through Communities of Practice and Social Learning: A Case Study at a University Marcel, Marcel; Kristiani, Evelline; Mudita, Damida Shu
Journal of Information System and Informatics Vol 6 No 2 (2024): June
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i2.781

Abstract

As information technology (IT) is taking over numerous aspects of our lives, handling IT changes becomes more and more urgent for the higher education institutions. The study that aims to explore the influence of social learning within a Community of Practice (CoP) in IT change management at the University X in Jakarta was conducted. Through a case study approach that involves document analyses, semi-structured interviews, and participant observations, it was shown the pivotal role of CoPs in facilitating the IT changes by promoting social interaction and collaboration. The CoP can help to find the problem early and build a risk-reduction plan around it. This research finds that despite challenges maintaining consistent procedures, inter-departmental coordination, and the necessity of broadened training and communication, integrating CoPs with COBIT 2019 principles can offer a unified approach to IT transformation for the universities. The integration will allow universities to have better plan around changes in technology and offers practical examples for other higer education institutions.
Enhancing Organizational Learning through Social Media: Insights from Social Learning Theory Marcel, Marcel; Kristiani, Evelline; Mudita, Damida Shu
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.843

Abstract

This qualitative case study investigates social media and its effect on organizational learning within a technology manufacturing company. Seven participants, including a general manager and IT specialist, team leaders, frontline managers, and an HR coordinator, were interviewed through semi-structured interviews to get insights on the use of social media for organizational learning. The finding indicated that social media learning effectiveness is constrained by poor governance, lack of consistent leadership support, and technological enablers. There also are cultural challenges to overcome, such as generational differences and differing levels of digital literacy. By outlining the significant factors that need to be addressed for technology manufacturers to incorporate social media into their learning strategies fully, this study provides valuable practical advice on using social media for best organizational learning. For successful integration, the study indicates that strategic alignment and better digital literacy should exist. Future research should explore how these barriers might be overcome and test different social media approaches in various organizational contexts.
Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory Kristiani, Evelline; Marcel, Marcel
Journal of Information System and Informatics Vol 6 No 4 (2024): December
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i4.904

Abstract

This paper looks at how the FitSM framework, together with Socio-Technical Systems (STS) theory, can help improve IT Service Management (ITSM) in a small software development firm. Limited resources often cause small businesses to manage services inefficiently, which leads to inconsistent delivery and dissatisfaction among clients. The study focuses on a single software company in Jakarta, where ITSM processes like incident management, change management, and configuration management were assessed. The research involved interviews with key staff, an evaluation of current practices, and a gap analysis to identify areas needing improvement. The results show that most processes are at an early stage, with some progress in Configuration Management. By using FitSM’s structured approach and addressing teamwork and communication issues through STS theory, the company can improve service reliability and efficiency. The study concludes that combining FitSM with socio-technical principles provides a practical solution for small companies to enhance their ITSM practices and overall service quality.
Co-Authors Alexander, Jessica Amelia, Fitra Amyou Amyou Aotearoa, Garpepi H. Aotearoa, Garpepi Hanief Arman Arman Azhar, Nur Chalik Bakkara , Gegorius Cristian Candra, Nicholas Kisu Christian, Juan Christian, Neil Cynthia Hayat Cynthia Hayat Derry Susilo Endi Putro Erick, Erick Fang, Loh Yi Heriyanto Heriyanto Herman Nurtjahjo Jeffry Jeffry Kee, Daisy Mui Hung Kristiani, Evelline Kristiyani , Wenny Lai, Agnes Cynthia Laksono, Abdi Suryo Marzuqi, Tubagus Ahmad Mengjiao, Liu Monica, Katherin Mudita, Damida Shu Nicolaas, Leslie Patricia Calindra Perangin Angin, Prasasti Ping, Kory Keith Pratama, Dimas W. Purwati, Diah Indah Putra, Andiko Damar Putratama, Andhika Putri, Intan Triana Rajkawel Rajkawel Ramulia, Kevin Rianto Nurcahyo Rifani, Rifani Setiawan, Theodorous Stevanus Vin Cent Yi, Low Xin Yudhi Windarto Zein, M. I. Mahavira