Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Interdisciplinary Journal (IDe)
Kureu, Nolfin Frisca Christina
Unknown Affiliation
Humanities Economics, Econometrics & Finance Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Apotek Sumber Sehat Tentena Kureu, Nolfin Frisca Christina; Sangkide, Charis E. Fajar; Kawani, Fredrik Bastian
Interdisciplinary Journal (IDe) Vol. 2 No. 1 (2024): Interdisciplinary Journal (IDe)
Publisher : Fakultas Ekonomi Universitas KristenTentena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61254/idejournal.v2i1.30

Abstract

This study aims to examine the effect of service quality on customer satisfaction at Sumber Sehat Tentena Pharmacy. In increasingly fierce business competition, service quality is one of the key factors to increase competitiveness and maintain customer loyalty. Through a survey approach of 30 respondents who visited Sumber Sehat Pharmacy for two months, this study used simple regression analysis techniques to analyze the data. The results showed that service quality has a positive and significant influence on customer satisfaction. The variables of service quality reviewed include aspects of responsiveness and drug availability. These findings emphasize the importance of improving service quality as a key strategy in building customer satisfaction and loyalty.
Co-Authors Charis Elfis Fajar Sangkide