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All Journal Journal Civics and Social Studies Literacy : International Scientific Journals of Social, Education, Humanities
Ghaida Farisya
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Humanities Education Social Sciences

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COMMUNICATIVE LANGUAGE TEACHING (CLT) METHOD COMBINED WITH TOTAL PHYSICAL RESPONSE (TPR) METHOD ON UPGRADING COMMUNICATION SKILL ON ENGLISH LABORATORY Desi Qoriah; Ghaida Farisya
Journal Civics And Social Studies Vol. 6 No. 2 (2022): Jurnal Civicos Vol 6 No 2 Tahun 2022
Publisher : Institut Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31980/journalcss.v6i2.179

Abstract

In this era where international languages ​​are a bridge to access information in the digital world, every educational institution is looking for ways to get the best methods to improve international language communication skills. This research aims to determine the application of the Communicative Teaching Language (CLT) and Total Physical Response (TPR) methods in improving communication skills in English in practicum classes at the Faculty of Economics, Garut University. The research method uses experimental techniques with research samples of students who received practicum classes in the 2017-2021 period. Data collection techniques use observation, pre-test post-test, interviews and documentation. The research results show that the application of this method is able to provide a pleasant atmosphere in the classroom, can be well received by both students and teachers and improves students' ability to communicate in English and has other advantages in terms of student interest and enthusiasm which is quite good.
Analyzing Railway Passenger Satisfaction Using SERVQUAL and Importance- Performance Analysis (IPA) for Tourism Purposes Ardiani, Kamila Syifa; Fikri Fahru Roji; Ghaida Farisya
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 2 (2025): August : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i2.2196

Abstract

This study aims to analyze passenger satisfaction with the quality of railway services at Garut Station using the SERVQUAL method and the Importance Performance Analysis (IPA) approach. The research was conducted quantitatively through a survey of 102 respondents who used PT KAI services at Garut Station for tourism purposes. Data analysis was carried out by calculating the gap between passengers’ expectations and perceptions, and mapping service priorities using IPA with the assistance of SPSS 26 software. The results indicate that overall service performance has not met passenger expectations, particularly due to negative gaps in the dimensions of responsiveness, assurance, and empathy. However, there were positive gaps in the dimensions of tangibles and reliability. The accuracy of train departure and arrival schedules was identified as the top priority for improvement. These findings provide strategic recommendations for PT KAI to enhance service quality with a focus on customer satisfaction.
Co-Authors Ardiani, Kamila Syifa Desi Qoriah Fikri Fahru Roji