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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI
Yulianti, Dessy
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Clustering Donor Darah dengan Metode Agglomerative Hierarchical Clustering Yulianti, Dessy; Hermanto, Teguh; Defriani, Meriska
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 3 No. 6 (2023): RESOLUSI July 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v3i6.977

Abstract

Blood is a fluid that has the function of supplying nutrients, transporting metabolic products, sending oxygen and as natural antibodies to fight viruses or bacteria in the body. The Blood Donor Unit (UDD) of PMI (Indonesian Red Cross) is one of the agencies responsible for ensuring the availability of blood. To meet this availability, this agency carries out various programs, in an effort to ensure that the availability of blood is maintained. But in reality, there is a gap between supply and demand, where the need for blood is higher than the supply of blood. The problem of relatively high demand and a minimum number of blood donors can be used as a research topic, with the aim of producing information about the number of donors, blood types and availability, and temporary donor sites in each sub-district in Purwakarta district. This research will use the Agglomerative Hierarchical Clustering (AHC) algorithm, with the methodology used, namely SEMMA, the stages are: sample, explore, mpodify, model, and assess. The attributes used are id, district, blood group, latitude and longitude. From these attributes, clustering is made using the Agglomerative Hierarchical Clustering (AHC) algorithm using Orange, and visualized using Power BI. The research results from this data cluster get 3 clusters, the most donors are in Purwakarta District and followed by Bungursari District. Then the evaluation was assessed using the Silhouette Coefient which resulted in an accuracy rate of 0.713346292
SERVICE QUALITY AND BPJS PATIENT SATISFACTION AT THE MATERNAL AND CHILD HEALTH CLINIC (KIA) OF LEDOKOMBO HEALTH CENTER, JEMBER REGENCY Yulianti, Dessy; Saputra, Harmawan Teguh; Utama, Hanif Hadinata
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 2 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i2.3764

Abstract

Introduction: This study aims to analyze the relationship between BPJS patient satisfaction and the quality of maternal and child health (KIA) services at the Ledokombo Community Health Center. Patient satisfaction is a crucial indicator in assessing the success of healthcare services, particularly within the National Health Insurance (JKN) scheme implemented through BPJS. The KIA service, as a maternal health service at the community health center, possesses both clinical and interpersonal characteristics that influence patient perceptions of quality and satisfaction.Methods: This study used a quantitative analytical design with a correlational approach, involving 100 BPJS patients at the KIA Clinic of Ledokombo Community Health Center. Data were collected using a 5-point Likert-scale SERVQUAL questionnaire and analyzed using the Pearson Product-Moment correlation test in SPSS 2025.Results: The results show that service quality at the MCH clinic is classified as good, with Assurance and Responsiveness as the most prominent dimensions. Patients feel safe, trust healthcare providers, and receive fast and responsive services. A total of 76% of respondents reported being satisfied, although some were moderately satisfied or dissatisfied, particularly regarding communication and personal attention. Pearson analysis indicates a strong and significant positive relationship between service quality and patient satisfaction (r = 0.684; p = 0.000), thus the research hypothesis is accepted.Conclusion and suggestion: There is a significant relationship between service quality and BPJS patient satisfaction at the MCH clinic. Therefore, increased satisfaction can be achieved by strengthening clinical competence, service speed, and interpersonal communication. It is recommended that community health centers strengthen clinical communication training and optimize maternal service flows. Keywords: BPJS, KIA, Primary Health Care, Satisfaction, Service Quality
Co-Authors Defriani, Meriska Hermanto, Teguh Saputra, Harmawan Teguh Utama, Hanif Hadinata